Reviews (7,095)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

January 15, 2023

Great customer service from Kenneth. He went over and beyond. He was able to fix my issues and was kind enough to do it for me.

Royalicious
United States
3 days using the app
Yotpo replied January 17, 2023

Thanks for your feedback, we really appreciate it.

November 9, 2021

I am pleased and proud to say i have only been a Yotpo customer for 24 hours and ive had exceptional help from the team, in particularly from Jo Lorenz D. Excellent customer service from Jo!

Iced Out Kingz™
Australia
3 days using the app
February 1, 2022

Kenneth helped me a lot with the integration process! It was awesome to work with him , he was able to answer all of my questions

Nour Hammour
France
3 days using the app
July 3, 2023

I was having trouble with migrating to rating 3.0 from V2, and Joian Z there quickly solved my issue. Great experience with Joian Z and thank you for the support.

JAPAN RAIL CLUB
Singapore
3 days using the app
February 2, 2022

Amazing customer service, Keith has been a huge help onboarding Yotpo. By the far the easiest and most convenient customer experience out of all my digital service providers.

SA1NT
Australia
3 days using the app
April 5, 2021

So far so good. Just signed up and having trouble finding specific settings. I was surprised that the live chat option was pretty much immediate. Still a ways to go before I can really make a fair evaluation but Eunice from the live chat was awesome - knowledgeable, efficient, and pleasant!

Shop Pretty In The City
Canada
3 days using the app
August 25, 2022

still do the setting. during which recieved very solid support from Lemuel C. hope this product will help my store.

心映え®KokoroBaë
Japan
3 days using the app
October 10, 2022

Fantastic service from Ken and the team would recommend YOTPO for collecting customer reviews. App will also sync with google seller ratings.

BARBELL FOODS
Australia
3 days using the app
May 25, 2013

I love this app.

It's fantastic. Period.

ShaoloGear
United States
3 days using the app
June 27, 2013

Easy to implement and fast results. Social media now ranks above SEO for customer attraction and conversion - this App is ideal for tapping into this stream.

Sound For Health
United Kingdom
3 days using the app