Yotpo Product Reviews & UGC

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

Good app for the free version. Has collected a lot of good reviews, and combined with Kit will allow to post to Facebook.

I like the fact that Yotpo automatically sends review requests to customers and publishes them on the site.

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Awesome app. I will upgrade to premium soon.

Great customer service! Needed some help with the installation and Ronel R was super helpful and made the changes in less than 5minutes.

Just installed it. i am not a code person. i asked the help and they nicely and quickly helped me out. in 5 min the app is up and published. great support!

great,The customer service is very patient to do guidance, help me a lot, this plug-in has rich functions, UI design is also my favorite type

I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that almost forces you to get on a sales call before you can even see their prices. Its not just about their outrageous price, its also about principle. Why would anyone want to do business with a company that does not see the value in transparency in 2016. They are more focused on marketing and selling you their product as opposed to actually focusing on the service. Luckily, through another reviewer with similar experience we were able to find Judge.me - this app literally has pretty much the same features as yotpo and you can customize everything.

As a small business owner I highly recommend other Shopify store owners to DO YOUR RESEARCH before committing to any app. After comparing yotpo with judge.me I figured for what we would be paying at yotpo, I could simply hire a full-time freelancer. The time that is spent going in circles with them is simply not worth it for us.

I am guilty of being one of those people who ignored all their bad reviews and signed up with them anyways thinking at least maybe we will get what we pay for. Higher price in this case does not = to higher quality, better service etc, it just means higher price, more stress, time wasted...

Hopefully yotpo can consider listening to their customers and implementing some changes that reflects more attention and care for small businesses. In the meantime, we are going to be moving to another app that seems to be doing just that.

Just installed the app and already see new positive reviews coming in with a strong open and conversion rate. Have had a number of questions for the chat support and both Lemuel, Daniel P and Nick S. were very helpful in getting me squared away. Now looking to get the Loyalty program set up. So far it's been positive and looking very promising....