Reviews (7,047)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

March 22, 2021

Support staff member Eleen was REALLY helpful and solved the issues quickly! appreciate the reliable support!

BENI JAPAN
Japan
3 days using the app
March 22, 2022

Doner P helped me within a few minutes, all perfect! Ask to center aligned the star ratings on product pages.

Drop-Ex
Sweden
3 days using the app
December 13, 2022

Rodel was great in getting to my attention right away. he took care of my reviews section for my site.

I AM FITNESS APPAREL
Canada
3 days using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

September 21, 2016

Terrible service! We used the app for our old site but since redesigning we have had issues implementing. After numerous emails asking for assistance we have received nothing back from them. We still receive the promotional emails though...

Stick with Shopify Product Reviews - Effortless!

Mintapple
United Kingdom
2 months using the app
June 26, 2023

John B. was a huge help fixing a mess I made with my imported data. He was clear, quick and enthusiastic, even late on a Sunday night. Thanks John!

The Prince Martin Epic
United States
3 days using the app
Edited October 7, 2021

The Yotpo team was very helpful and attentive in helping us with our myriad onboarding questions that likely went above and beyond their standard scope.

Candelles
United States
3 days using the app
May 5, 2015

We make half of our sales online and through Shopify POS. Yotpo only works for online purchases, NOT available for your POS customers. There is no feature to manually send out reviews, otherwise we could have made this app work for us. We tried to get help, but we had to go with a different direction.

Ambrosia
United States
3 months using the app
July 9, 2017

Free Version is good but very very limited... and Pro is so expensive that 99% of business owner cant even think to afford it. 399$ Per Month asking to pay Annual together is 4788$ Upfront. Mind Boggling.

Saroshsalman
Pakistan
3 months using the app
February 16, 2022

サポートのレスポンスが早く、回答も的確且つ丁寧でとても助かっています。アプリ管理画面も使いやすいです。ただ、管理画面は英語表示のみ、サポートも英語対応のみ、ということでアプリ使用のために英語必須になっている点が残念な点で、今後のアプリの改良に期待を込めて、星4、としています。

YIEM SHOP
Japan
2 months using the app
June 28, 2018

Great app and great support!
Only missing the customer upload photos feature in a free plan.

Urbano Rodriguez
Spain
2 months using the app