Reviews (7,048)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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Rhenant at Yotpo Support was very helpful updating some account settings that needed to be changed. So far, my agency has had a good experience with Yotpo and their support team. Would recommend them for websites looking to add review capabilities!
Great support by Allen from yotpo. The tool looks good as well so far allthough I need to still test it some more to make sure.
Yotpo is one greedy company. They suck you in with the "Free" card and then if you want any of the extra features it turns into big bucks and a year contract. On top of the big bucks, they limit how many reviews you can request and then you have to pay an overage fee per review. Save yourself some time and money and go with the Shopify review app.
Yotpo is so much more than just a review app. We love this app and it pays for itself over and over again each month.
I decided to use the app mainly for the reviews widgets, but I was pleased to discover all the different features it offers and the wonderful customer support they have, Lemuel C was particularly helpful and assisted me with all my concerns.
Just left them for Shopify's own Product Review product. Yotpo is fine if everything is working, but their support is shocking with a 7 day gap between each email on a support item. After 3mths of use, not a single review other than the 5 that were manually added on day 1, absolutely nothing from support even though I tried. I have given up. I would not recommend this to anyone.
Lemuel was awesome to work with and helped install my new review program. Looking forward to seeing how YOTPO works for Chloe and Lois!
I uninstalled the app but it is still appearing on my store--it seems this has been an issue for others as well. I don't know why Shopify allows apps that do not uninstall cleanly. I have written to their support to do a clean removal and waiting for response.
Ran into a bit of a snag with the installation but the support team was exceptional! Support (Rhenant) at Yotpo had the install completed in 10 minutes and reviews were showing on my site. Great interface, easy to use for you and your customers.
Their sales team are way too aggressive and make promises they can't keep. reneged on a written contract we had in place.