Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 22, 2018

Great personal support. Easy to set up and easy maintenance.

Dedicated Europe
Netherlands
14 days using the app
November 18, 2019

Excellent & Supe Fast customer support! The customer service staff patiently answered many of my setup questions.

Digshop Global Store
Hong Kong SAR
14 days using the app
Yotpo replied November 18, 2019

Thank you for taking the time to write a review! Our customer support team is always happy to help.

July 8, 2019

After having issues getting product review apps to work for me as I needed them to, Yotpo came to the rescue. Pauline was an absolute star understanding what I was trying to get accomplished and she had me up and running in no time. So pleased with the results.

SquidCup
United States
14 days using the app
Yotpo replied July 14, 2019

Hey SquidCup, so happy to hear you were pleased with our service and are enjoying Yotpo. Thanks for the great review!

December 28, 2018

We just had the app installed and set up on our site! Justine had amazing customer service and was quick to respond to our inquiry. Looking forward to using the app to receive feedback from our happy fans!

Kapri Couture
United States
14 days using the app
October 14, 2017

Great app !!! And I'm more than satisfied with the support !!! Thanks to the team and a special thank to Yulia who helped us !!!! Great job !

Twinmax
Portugal
14 days using the app
Edited February 5, 2021

Love this app and I did struggle to manually install, thankfully the live chat with Eleen, super helpful and installed it for me. I can say it looks very professional in the 'Home' and do your settings, colours etc. If you're stuck just check out the tutorial/help. Super-friendly Yotpo people who are there to help you and I'm starting a new business and I look forward to growing with them and they help me grow too.
Again, I contacted the live chat with Danreb....very cheerful person and helped point out to where I could copy/paste the code. Love these Yotpo people!

Dobby's Doggie Delights
United Kingdom
14 days using the app
Yotpo replied February 10, 2021

Thank you so much for taking the time to leave a review. We're thrilled to hear you had such a positive experience with our customer support while onboarding.

February 4, 2021

Yotpo has been an absolute game changer for my eCommerce business. The app is easy to install and is simple to use. Yotpo takes the stress and work out of collecting "verified buyer" reviews for your eCommerce. What's most important is to the team at Yotpo, it doesn't matter if you are just starting out and using their free plan or a big shot, they will always treat you like royalty. Today, I had the pleasure of working with Sheen. I was confused as to where I needed to place the code so that the star widget for average star ratings showed up under the product title on each product page. Instead of just instructing me where the code should be placed, Sheen without hesitation installed the code for me. I am extremely grateful for that because now potential customers who visit a product's page will see what that product is rated right away and not have to hope they scroll to where the reviews are (at the bottom of the page - which is where they should be - but sometimes visitors don't even bother). In the day-and-age where reviews are practically everything in convincing a visitor to purchase, Yotpo is the must have app for your eCommerce site. Thank you Yotpo and Sheen!

The Patriot Call
United States
14 days using the app
Yotpo replied February 10, 2021

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer support. Please do not hesitate to contact us if you have any further questions or concerns.

February 14, 2020

Love the app - does so much and so easy to use. Plus, customer support is fast, friendly and very helpful. I definitely recommend this to all.

Ron Carter Books
United States
13 days using the app
September 30, 2020

The service of Yotpo is great! Their technical support helped me perfectly when I needed it and fixed my problem.

Bumpalicious Skincare
Netherlands
13 days using the app
Yotpo replied October 4, 2020

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service!

May 29, 2023

Wonderful service setting up the app from Simoun Francis !!! Everything is looking wonderful, THANK YOU !!

Stillrite Home Distillation Superstore
United Kingdom
About 10 hours using the app