Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited June 5, 2020

It will not load onto my store ...keeps giving me error message. I have emailed for help and no response which is frustrating after seeing other great reviews

Longmilelifestylecollective
Canada
1 day using the app
Yotpo replied June 30, 2020

Thank you for taking the time to leave a review and we're so sorry about the delay. Our support team will be reaching out to ensure we get this sorted as quickly as possible.

October 19, 2023

Yotpo Product Reviews & UGC has a fairly user friendly interface that's easy to get around, and their customer support staff is great! Warly S, one of their customer support agents responded and helped with my inquiry quickly and professionally.

Restaurant Equipment Supply
United States
1 day using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 4, 2021

I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!

Recandledkindled
United States
1 day using the app
November 14, 2022

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

funner surf
United States
1 day using the app
January 6, 2023

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

TEDDYBOB.US
Canada
1 day using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

April 16, 2021

Service client au top ! ils ont répondu à ma demande rapidement et avec efficacité. Franchement rien à dire

LA FOLIE DU BAVOIR
France
1 day using the app
January 4, 2022

Nick did a great job helping me with a review issue I was having. I hope to work with him and yotpo more in the future

Liba USA
United States
1 day using the app
March 8, 2022

We are just now using the app, but the customer support has been amazing as we are launching. Robertini was so quick to respond and addressed every issue I had.

LANSHIN
United States
1 day using the app
July 10, 2022

It's a good reviews app, excellent customer service with good knowledge. the free version do alot of things

Fitlife
France
About 24 hours using the app
October 4, 2023

Die App gefällt mir bis jetzt sehr gut. Auch der Kundendienst ist sehr hilfreich. Herr Döner hat mir sehr geholfen.

Vidaboost
Germany
About 24 hours using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!