Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

January 18, 2023

Joian Z was great at helping change the appearance of our widget on the site from showing 5 reviews to only 3.

Loveliga.com
United Kingdom
About 24 hours using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.

Edited February 7, 2018

Great software, but the pricing is a big problem for small and new businesses. We found Judge.me to be a better and more affordable option for our needs. Their $15/month plan has 95% of what Yotpo has for 3% of the cost.

Seedles
United States
About 23 hours using the app
September 11, 2023

Warly was awesome and went above and beyond to troubleshoot my issue!

UNHOLY WATER
United States
About 23 hours using the app
June 29, 2021

Gimbert has provided helpful support all the way and figure the problem out has been a good experience using this app

5ind.
Taiwan
About 23 hours using the app
July 17, 2023

John B helped me for a couple of hours to figure some things out! The app integrated seamlessly into my website and it looks great! Thank you again for the help to John B!

Sky Boba
United States
About 23 hours using the app
December 1, 2023

Had a few questions regarding an upgrade and Doner was great in answering the questions I had with clarity and swiftness. Thank you.

Peugeot Watches
United States
About 22 hours using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

March 11, 2020

I really liked the support! They were fast, replied a few minutes later and everything went fine. The issues are solved for now. Thank you again.

BadeFee - GTB Beauty Trading Germany UG
Germany
About 22 hours using the app
January 28, 2021

We just started using Yotpo for reviews and the customer service is absolutely the best. They were very thorough and answered all our many questions and walked us through set up and installation. Highly recommend them for gathering reviews and the ease of use.

Vitti Cycling
United States
About 22 hours using the app
October 7, 2021

Customer service is amazing! Thanks Eunice, for an outstanding help!! I really like this app for my store!

OH NANA
United States
About 22 hours using the app
Edited June 20, 2023

Customer support was amazing Kenneth John M helped me quickly with everything and the app is just brilliant!!

I was also supported by Allen M and she was very helpful and is resolving a bug for me and will keep me posted through email

LovaIceland
Iceland
About 22 hours using the app