Reviews (7,025)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.

October 20, 2022

The app is great! the support is very useful and fast. Sugar L help me with my doubts! Also, the app have a lot of useful widgets

Guayaba Joyeria
Mexico
About 1 hour using the app
December 30, 2022

One of the best platform with amazing online support. Rhenant fixed the problem immediately. Really good!

SPRINTFOOD
Italy
About 1 hour using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

December 1, 2021

Awesome customer service. Quick, friendly, helpful. Thank you so much Nick S to have make Yotpot integration so easy for me. It is much appreciate. Steph

Idoine - Produits biocosmétiques
Canada
About 1 hour using the app
September 23, 2022

Rilu did an amazing job and assisted me really quickly. It motivated me to purchase the Growth 250 plan. Let's see how this goes!

Motorcycle Training Concepts
United States
About 1 hour using the app
March 10, 2021

We had an awesome setup experience! Within minutes we had someone on the chat supporting us. The app is setup and we're excited to begin using it!

Spirit of CAN.
United States
About 1 hour using the app
September 12, 2015

$500 to get SEO features ... Is this for real?

Symbolika
Spain
About 1 hour using the app
October 18, 2021

Great customer service via Live Chat. Don helped by installing Yotpo on the new Dawn 2.0 theme in less than 20 minutes. Great help - fast and working straight off the bat - thanks Don.

Ballina Printers
Australia
About 1 hour using the app
July 5, 2020

I wish I could give negative stars. First, it isn't free like I was led to believe. Second, there was a code injected into my site and in order to cancel and uninstall, I have to "take the code out" which I can't figure out how to do. AND I'm supposed to submit a ticket and wait for a response... after I take the code out. They're making this so difficult. I don't think I've ever been this mad.

AMY ONYX
United States
About 1 hour using the app
Yotpo replied August 24, 2020

Thank you so much for taking the time to leave a review. We're so sorry to hear you had a negative experience. Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.

September 14, 2021

James was awesome helping me change the code on my review platform. Super speedy and did a great job!

BEBE BEAR & CO.
New Zealand
About 1 hour using the app
October 18, 2023

Very happy, quick help - saved me so much time!

Tom Scott Furniture
Australia
About 1 hour using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!