Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 17, 2022

Great app! Wish it can be a little more affordable so I can use my reviews and transfer them to Google. Other than that, Ronnel R was very fast and attentive to my needs to install my reviews to my product page. I tried doing it myself but I could't figure it out. He came in and installed it correctly in minutes. Will def be using more of this app for my small business.

Pretty In Nude
United States
4 minutes using the app
January 9, 2021

It was completely unusable after download. I was very disappointed. It asked me to make an account, but every time I clicked "Submit" I got an error message even with all fields being filled out correctly.

luckypeach.co
United States
3 minutes using the app
Yotpo replied September 30, 2021

Thank you for taking the time to leave a review. We completely understand your frustration and we apologize for this inconvenience. After looking into your case a support agent has reached out to you several times with no response. Please know that we are available 24/7 should you reconsider.

August 25, 2020

This app wouldn't work. Installed it fine, wouldn't let me past the account creation page so couldn't access anything else. Waste of time.

Oh Vestirse
United Kingdom
3 minutes using the app
Yotpo replied December 6, 2020

We appreciate you taking the time to leave your feedback. We'd like to apologize for the negative experience you've had with us and we completely understand your frustration. We are constantly working on improving our products, and your feedback is very important. One of our customer support representatives has tried reaching out several times, but sadly we got no response. Please feel free to reach out to us, and we will do everything we can to help you.

July 11, 2023

Thanks to customer service John B, who solved my problem very quickly, the service is very good, and you can use their app. I think you'll like him.

Daily Thread
United States
2 minutes using the app
January 12, 2018

Initially a great app to use. At some point it "somehow" deactivated/deleted all reviews with no warning. I never deleted the app yet they were all gone. Now I have no reviews on my products. I do not recommend.

Pop20ny
United States
2 minutes using the app
Edited June 10, 2023

Fantastic customer support, Ronel, James, Nicole, helped with customizing my carousel style, placement, and were super patient with testing things out together. \

Thank you Joian as well with the providing the code change needed!

Rich Man Cave
Canada
December 5, 2020

Yotpo is very easy to use, and makes collecting real reviews a snap. I love bring able to collect reviews automatically from happy customers. I'm on the smallest Growth plan, and it's *absolutely* worth it for my small handmade shop!

Good Williams
Canada
Yotpo replied December 6, 2020

Thank you for leaving a review. We're so happy to hear you're enjoying using Yotpo!

October 4, 2022

Warly was very helpful in resolving our issue displaying the widget quickly. It's been a few weeks now, and I'm happy so far with the app!

Homewater US Sandbox
United States
February 14, 2022

So far, support was quick and efficient. The dashboard is pretty clear, may improve French translation

Oxysud
France
November 4, 2012

Very happy with the product and their support was fast and friendly.

MMA Soap Australia