Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited July 2, 2021

We had a complicated template to get the reviews where we wanted, but customer service continued to work with us for weeks to find a solution.

Purse & Clutch
United States
Over 8 years using the app
February 14, 2015

This app has worked great, no problems that I have found as of yet. Thanks

knifedude
United States
3 months using the app
March 13, 2015

Great app, fantastic features, wonderful customer support.

Be aware, however, that if you sign up for the 30-day free trial for Premium, you must personally downgrade to the free version when the trial expires or your credit card will automatically be charged $30 without notice.

Real Glass Act
United States
Almost 7 years using the app
Edited January 11, 2023

Great app. The support team works really good and fast. I want to thank Allen who was very helpful and solved some installation issues

ChinPum
Spain
Over 8 years using the app
October 18, 2020

Great app allowing moderators comments. Easy to set up and also a great support team behind it. All queries I have had have been answered in a very quick time frame. Highly recommended.

PaleoPure
Australia
Over 8 years using the app
Yotpo replied October 21, 2020

Thank you for your review! We're happy to hear you're enjoying Yotpo.

November 16, 2021

Been using Yotpo since 2016 and have always appreciated this service. Both Orly and Nick have been a huge help recently while we've been combing reviews among like products and simplifying our store. Thanks guys.
www.wodwelder.com

w.o.d.welder
United States
Over 8 years using the app
June 23, 2023

I had some questions so contacted with support.
One of support guy named James replied immediately and answered for all of my questions kindly. So I fixed all issues within a few mins by James's support.
He is really professional and so kind. Thank you, James.
Don't hesitate to use this app. Highly recommend.

Sealake Products LLC
United States
Over 8 years using the app
August 18, 2021

CS was great - Gimbert specifically helped me through a data issue and I appreicated their follow-up and thoroughness. Thanks Yotpo!

Blendtopia
United States
Over 8 years using the app
October 9, 2023

Used the Live Chat option and spoke with Rhenant, who was super-helpful. We needed assistance with getting the Yotpo widget added to an updated theme so that we can continue to see our customer reviews... Rhenant got this sorted quickly and efficiently. Thanks for your help.

Cool Flo
United Kingdom
About 8 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

Edited October 7, 2021

Manny, the customer service representative I chatted with was extremely helpful. He answered all my questions quickly and accurately!

Reneesreaders Com
United States
Over 8 years using the app