Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

October 2, 2016

Chicky Dee;s Gifts: https://shop.chickydee.com/

Awesome app!!

Chicky Dees Gifts
United States
Over 6 years using the app
Edited December 1, 2014

We've used this app for just a few weeks and have already received dozens of positive reviews. Because we were very concerned about abusing our customers' trust by sending them unsolicited emails requesting a review, we customized our email so there is no question it is from us - and have since asked our first dozen reviewers how they felt about it - not one of them thought it was creepy or spammy, much to our relief. It is really nice to have a way to share the nice things people say about our product and cause.

Jackets for Jasper
Canada
Over 6 years using the app
September 6, 2017

Very happy with this app, we've used it for about 3 years. Easily gets customers to provide great feedback.
www.specialcelebration.com.au

Special Celebration
Australia
Over 6 years using the app
April 25, 2023

Doner P was very helpful and fixed our problems quickly! We are so happy with the customer care. Thank you!

MŪN
United States
Over 6 years using the app
Edited April 13, 2020

Excellent App and support. Being able to collect customer reviews and have them published onto my website is a huge benefit. I look forward to taking advantages of many of the other services too. A simple to use interface, however there was always extremely helpful support team member available whenever I required any assistance. I can not rate them highly enough

Turkish Coffee
United Kingdom
Over 6 years using the app
Edited August 11, 2022

Fastest service in town! Thank you so much! Happy S. was amazing and to the point...highly recommend this app!

Oak + Tonic
Canada
Over 6 years using the app
Yotpo replied November 8, 2020

Thank you so much for leaving a review! We're happy to hear Mary Ann was able to help you and we'll definitely pass on your kind words.

July 13, 2016

It works as expected. We don't have a plethora of reviews coming in, but then we have a tiny presence online. But if you need a review app this is a must go to.

Test Store 481
United Kingdom
Over 6 years using the app
July 10, 2021

Customer service was 5 star, Manny was brilliant and helped with some final tweaks of code so everything looked perfect on our website. Highly recommend, the customer service support is great!

At Health Australia
Australia
Over 6 years using the app
October 19, 2019

Awesome app & awesome support. Super responsive live chat to get you going too. Don't hesitate to get this on your store!!

Amonie
Australia
Over 6 years using the app
Yotpo replied October 28, 2019

Thank you for leaving a review, we really appreciate it. Glad to hear you're enjoying our live chat support & Yotpo!

Edited January 28, 2020

Yotpo is very easy to use. It's a great way to get some honest reviews of your products, plus their support team is quick to help if you need it! Great app.

Beautiful Taiwan Tea Company
United States
Over 6 years using the app