Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

March 23, 2023

I love this app. I was using it for years. They constantly improve their features.
Technical support is great. I had some issues and Jeorge Kenneth V resolved this issue in 5 min.
Cannot be happier with the app and tech service.

forENVY
United States
Almost 8 years using the app
March 29, 2021

Manny was great. He helped so much that I am planning to upgrade my plan. Keep it up. He did more than what he was supposed to do

Dominican magic
United States
Almost 8 years using the app
Edited December 30, 2019

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

Rheos
United States
Almost 8 years using the app
Yotpo replied June 30, 2020

Thank you so much for taking the time to leave your feedback, we're sorry to hear about your experience. Our support agents are indeed total pros :) and are now available 24/7 through email & chat.If you would like to get in touch, we would be happy to help you further.

April 21, 2023

Really great help from Allen M to get my sites reviews back up and running after a new theme launch. Nice nd easy

Broni&Bo
United Kingdom
Almost 8 years using the app
November 28, 2023

Excellent app and excellent customer support. We've been using Yotpo for probably 8 years and highly recommend. Shoutout to John G who patiently answered every question I had about integrating with our new website today.

Blowfish for Hangovers
United States
Over 7 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

November 7, 2019

I used the app to post reviews on our landing page, does the job perfectly and great customer support!

Hotteeze Heat Pads
Australia
Over 7 years using the app
Yotpo replied November 18, 2019

Thank you for your review, happy to hear you're enjoying Yotpo!

July 29, 2020

We recently integrated our Yotpo reviews with our website and we are very happy with the resulting page design and functionality. We had excellent customer service (thanks, Anne!) and help with the installation. We would highly recommend Yotpo and their talented team.

Ridge Merino
United States
Over 7 years using the app
February 18, 2014

I installed this app, and made my friends write some reviews. The next day I got my first sale! I'm still playing around with it, but the after purchase and coupon emails seems an amazing tool. Thanks for this app. La recomiendo, está de lujo!

Alma Beauty
Spain
3 months using the app
March 12, 2024

Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!

Sprayway
United Kingdom
Over 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 19, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Sunday and Doner fixed the issue immediately. Thanks!

Seam Reap Bags
United States
About 7 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.