Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

September 13, 2022

The review app and widgets have really helped our store convert users into customers. The support team is also very responsive and efficient. Thank you for all your help!

LET'S TRAIN
United Kingdom
About 6 years using the app
February 1, 2022

Kenneth delivered a great customer support assistance! Fast and efficient. Would recommend to another customer.

WildWolfOutfitters
Denmark
About 6 years using the app
February 15, 2023

Doner was amazing. Helped me update my theme and was quick and efficient. We love working with Yotpo.

EmieJames
United States
About 6 years using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

October 23, 2013

I installed this app on my store that sells groomsmen gifts and was blow away at how simple and powerful it is. In the past I emailed customers and asked them for reviews that we could use for our testimonials page, which was a lot of work. Yopto does this automatically for you, and within a week of installing they had help ed me get 13 great reviews on our groomsmen gifts. It was simple and free, so its hard to beat that. They have a few paid features which I'm thinking about purchasing, but I haven't bought them yet.

Groovy Groomsmen Gifts - Cool Gifts for your Groomsmen
United States
About 6 years using the app
March 4, 2014

This app is awesome. It's so easy to set up and their dashboard/admin website is the best I've ever used. Reviews are rolling in everyday and it's great to hear what people think. 5 Stars!

Hepper
United States
About 6 years using the app
Edited May 11, 2023

Excellent app, great service! Anytime I reach out I get quick and easy customer service. This last time, Ronel and Rhenant did a stand up job :) Thanks again!

nvenn hair and beauty
Canada
About 6 years using the app
September 1, 2021

I had a few things changed on my website Kaiser,was very helpful love this app Highly Recommended

Country Scene Saddlery and pet Supplies
Australia
About 6 years using the app
April 5, 2021

After using the app for a couple of years, the customer service team has always been extremely nice and capable. My latest help request took two hours to fix with the help of Manny - Yotpo Growth Support Hero - when I alone spent days prior to find a working solution. Thank you for being super detailed and responsive. 10/10 customer service

myPanier
United States
About 6 years using the app
October 28, 2014

Great app to generate customer reviews. Great customer service. Definitely consider upgrading to Premium -- it's been more than worth it to us.

bootcuffsocks.com
United States
About 6 years using the app
October 21, 2022

Simoun Francis S was extremely helpful. Thank you for helping us. We feel comfortable going back to yotpo help services for any other question.

Wilder Harrier
Canada
About 6 years using the app