Reviews (186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.
Refine
-
By rating
Amazing customer service. Roland has assisted me several times and has been wonderful about promptly following up and thoroughly answering all my questions.
Thank you for taking the time to provide your valuable feedback! We sincerely appreciate it.
Josephine was super helpful, got back to my request for assistance straight away via the Live Chat even though it's almost 8pm. SO HANDY - especially for those of us building their e-comm stores outside of working hours because they're working a 9-5pm. Thank you!
Yotpo is a great company; we use them for customer review syndication to walmart.com and subscription models on our website. We had a loyal customer upset because of our mistake, and Roland was able to walk me through the process, providing a freshly captured video and screenshots. He also confirmed my coupon settings were correct, and it worked. Excellent service, outstanding support, and amazing employees.
Thank you for your valuable feedback! We are happy to hear that.
For everyone looking for a subscription solution, this app is without a doubt THE BEST possible solution. After testing and comparing with other apps I can say that Yotpo has the best conversion rate on subscriptions of them all. And even more importantly, their team is amazing and they go the extra mile to help a customer. In this case I must mention Rachel, without hers and the developer's team help I would've been force to use some other solution. (because of integration issues I had with my funnel builder) Thank you very much and keep up the amazing work, you have a big future!
We are incredibly happy that you have had such an amazing experience with us and we are thrilled to continue to grow with you!
These 5 stars are for the support I received from Radly and the escalation team. We ran into a fairly large snafu during migration, right before launch. Radly and team came up with a creative solution to really help us out of a bind. I am very grateful for the extra mile they went and looking forward to seeing our subscriptions in the wild, thank you!
Thank you for your review! we are thrilled to hear our Migration Specialist assisted you successfully with an overall great experience from start to finish!
We just recently switched from another subscription program, and so far the features and functionality have been way smoother and more intuitive! The customer service and support are outstanding as well! We are thrilled that we switched programs!
Thank you for writing a review — we value your feedback.
The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.
Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.
Yotpo has the best customer service out of any apps. I end up always choosing them, they are responsive and friendly. Shout out to Thessanyl for being super helpful today!
We appreciate your feedback, thank you!
So far I give this a 5 star because I just set up my first subscription so will see how it goes. However, it is so easy to set up and when I hit a snag Roland in the chat was super helpful. So far so good!
Très à l'écoute, disponible et réactif pour nous aider à configurer ! Je vous recommande à 100/100 cette application si vous souhaitez mettre en place des abonnements
Merci de nous avoir fait part de vos réflexions !