Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

August 22, 2023

Amazing customer service. Roland has assisted me several times and has been wonderful about promptly following up and thoroughly answering all my questions.

RBA Skincare
United States
7 months using the app
Yotpo replied September 4, 2023

Thank you for taking the time to provide your valuable feedback! We sincerely appreciate it.

September 20, 2022

Josephine was super helpful, got back to my request for assistance straight away via the Live Chat even though it's almost 8pm. SO HANDY - especially for those of us building their e-comm stores outside of working hours because they're working a 9-5pm. Thank you!

Imogen Eden
United Kingdom
6 months using the app
April 20, 2023

Yotpo is a great company; we use them for customer review syndication to walmart.com and subscription models on our website. We had a loyal customer upset because of our mistake, and Roland was able to walk me through the process, providing a freshly captured video and screenshots. He also confirmed my coupon settings were correct, and it worked. Excellent service, outstanding support, and amazing employees.

Rejûvaskin
United States
6 months using the app
Yotpo replied June 1, 2023

Thank you for your valuable feedback! We are happy to hear that.

July 21, 2022

For everyone looking for a subscription solution, this app is without a doubt THE BEST possible solution. After testing and comparing with other apps I can say that Yotpo has the best conversion rate on subscriptions of them all. And even more importantly, their team is amazing and they go the extra mile to help a customer. In this case I must mention Rachel, without hers and the developer's team help I would've been force to use some other solution. (because of integration issues I had with my funnel builder) Thank you very much and keep up the amazing work, you have a big future!

sapiensxl
Australia
5 months using the app
Yotpo replied August 5, 2022

We are incredibly happy that you have had such an amazing experience with us and we are thrilled to continue to grow with you!

August 18, 2023

These 5 stars are for the support I received from Radly and the escalation team. We ran into a fairly large snafu during migration, right before launch. Radly and team came up with a creative solution to really help us out of a bind. I am very grateful for the extra mile they went and looking forward to seeing our subscriptions in the wild, thank you!

We Love Skin
United States
5 months using the app
Yotpo replied September 4, 2023

Thank you for your review! we are thrilled to hear our Migration Specialist assisted you successfully with an overall great experience from start to finish!

December 29, 2022

We just recently switched from another subscription program, and so far the features and functionality have been way smoother and more intuitive! The customer service and support are outstanding as well! We are thrilled that we switched programs!

Femallay Inc.
United States
5 months using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.

October 30, 2024

The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.

Surrey Cigars
United Kingdom
Yotpo replied November 1, 2024

Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.

January 24, 2023

Yotpo has the best customer service out of any apps. I end up always choosing them, they are responsive and friendly. Shout out to Thessanyl for being super helpful today!

clemismarket
Italy
5 months using the app
Yotpo replied January 24, 2023

We appreciate your feedback, thank you!

April 7, 2023

So far I give this a 5 star because I just set up my first subscription so will see how it goes. However, it is so easy to set up and when I hit a snag Roland in the chat was super helpful. So far so good!

Red Sand Art Studio
Canada
4 months using the app
February 23, 2023

Très à l'écoute, disponible et réactif pour nous aider à configurer ! Je vous recommande à 100/100 cette application si vous souhaitez mettre en place des abonnements

ISLANDTEA
France
4 months using the app
Yotpo replied March 7, 2023

Merci de nous avoir fait part de vos réflexions !