Yotpo Subscriptions , 161 reviews

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and other products, intuitive interface, and efficient migration process. Its widget fits well into site branding and its integration with loyalty and rewards programs is a key benefit. The app's customer service is responsive and effective, particularly through chat support. It supports multiple languages, making it suitable for international use. Merchants also note that it boosts sales through its subscription model.

January 8, 2024

Anfangs lief nicht immer alles glatt und die App hat ein bisschen Probleme mit dem Übersetzen von Sonderzeichen, z.B. ö, ä oder ß. Insgesamt ist die App aber sehr gut, funktioniert einwandfrei und der Kundenservice ist fantastisch. Thessanyl hat mir sehr geholfen und ist extrem freundlich und hilfsbereit. Danke!

carabica - fine coffee culture
Germany
Over 1 year using the app
Yotpo replied January 28, 2024

We appreciate your positive feedback regarding our app and customer support!

Thank you for taking the time to provide us with your valuable insights, which we will take into consideration.

September 20, 2023

Migration was great, very user-friendly for the customer and conversions are sharp as well.

Definitely smoother to use than Recharge and Bold. If you have yotpo rewards its a no brainer!

Looking forward to seeing how the team develops the app to have even more features and improvements. Yotpo is great for its simplicity, how its apps are all interconnected, but also how they roll out solutions that work and are simple, with no pointless features that sound great in concept but add too much complexity with little to no value.

Great job Yotop team, special shout out to Brandon and Randly, these guys are outstanding!!!!!!!

OTR Meals
Canada
3 months using the app
Yotpo replied November 16, 2023

Thank you for your valuable review. It gives us immense pleasure to learn that the migration process was a smooth and satisfactory one for you and that our app answers your subscription needs. we look forward to your future growth with us!

November 20, 2023

Love the Yotpo suite of products. We love everything about the functionalities.

MOTIV-8
United States
24 days using the app
June 6, 2023

We had a theme update and began receiving questions from our customers on how they could access and manage their accounts. I reached out to yotpo chat support and Happy Sheen Buhay assisted me in fixing this. It was a very seamless process to get our site up and working easily (without having to get my developers involved). I appreciate Happy S help in getting this done swiftly, seamlessly and effortlessly. Thank you Happy S

SAVE ME FROM
United States
9 months using the app
Yotpo replied June 8, 2023

Thank you for your feedback!

December 15, 2023

Good help assisstant for me to adjust the widget position, nice team!

TAPEBEAR
United States
About 6 hours using the app
August 18, 2023

These 5 stars are for the support I received from Radly and the escalation team. We ran into a fairly large snafu during migration, right before launch. Radly and team came up with a creative solution to really help us out of a bind. I am very grateful for the extra mile they went and looking forward to seeing our subscriptions in the wild, thank you!

We Love Skin
United States
5 months using the app
Yotpo replied September 4, 2023

Thank you for your review! we are thrilled to hear our Migration Specialist assisted you successfully with an overall great experience from start to finish!

May 8, 2023

Great customer service! Thessanyl was super helpful in troubleshooting some code issues I was having. They helped me within a few minutes, and the problem got fixed right away.

Esker
United States
11 months using the app
Yotpo replied June 1, 2023

Thank you for your feedback

June 11, 2023

Easy to install and setup subscriptions for my store. They also have lighting fast customer service via chat. I had a design change that required some custom code, and Thessanyl was able to make the changes in minutes. Everything is great so far, thanks Yotpo!

Resynate
United States
3 months using the app
July 16, 2023

This app is as good as most, and better than many. But I just had a great customer service interaction (on a weekend, no less). Jerrah epitomizes prompt, knowledgeable customer service. In just a few minutes, we got to the bottom of the issue and solved it. Thanks Jerrah, and thanks Yotpo.

gfJules
United States
11 months using the app
Yotpo replied July 18, 2023

Thank you for your kind feedback! We are glad to hear you are enjoying our app and customer services

July 18, 2023

Awesome support team and very easy and user-friendly product. Really cannot fault it. For anyone starting up a subscription service, this is a great option.

Kings Seeds NZ
New Zealand
7 months using the app
Yotpo replied August 7, 2023

Thank you for taking the time to share your experience with us! we are happy to hear you are satisfied with our Support service and our product!