Lead customers to happiness
Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.
Support your support
Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.
Knowledge is power
Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.
About Zendesk Support
The best customer experiences are built with Zendesk
Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.
- Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
- With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
- Customize important order data you want to be displayed in Zendesk Support
The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Note: The app is free for Zendesk customers who are on the Team Plan or above.
Free to install
While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.
Overall rating Based on 96 reviews
Most recent reviews
I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.
Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.
THE GASPER - Streetwear Jewellery
My account immediately got suspended after installing the app and no estimation was given to resolve the issue - all their customer service can do is raise a ticket to some other team rendering them pretty much useless, does not seem like this is a rare occurance. Moving on to another service.
The app functions ok, however their customer service is completely garbage. There are far better apps with way more functionality out there. I made the mistake of prepaying for a year and they don't have the decency to refund. would not recommend