Lead customers to happiness
Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.
Support your employees
Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.
Knowledge is power
Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.
The best customer experiences are built with Zendesk.
Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:
- Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
- Customize important order data you want to be displayed in Zendesk for your agents
The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Note: The app is free for Zendesk customers who are on the Team Plan or above.
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.
Most recent reviews
Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!
Thanks Bellezza Republic!!
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
Hi IMG Home,
Really sorry to hear about the experience you've had!
I've tried searching for your emails from this side but need more details to help solve your problem.
Would you be able to email email@example.com so I can help?
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
We'll look into the Safari issue, thanks for raising it!