Zendesk

by Zendesk

Omnichannel customer service and engagement platform

150 reviews

  • Popular with businesses in the United States

Free to install. Additional charges may apply.

Key values section

Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

  • Zendesk Web Widget with Help Center Search
  • App in Zendesk Support
  • Zendesk Web Widget on Storefront
  • Zendesk App Setup in Zendesk Admin Centre
  • Zendesk Web Widget with Help Center Search
  • App in Zendesk Support
  • Zendesk Web Widget on Storefront
  • Zendesk App Setup in Zendesk Admin Centre
Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Launch date

March 11, 2013

Integrates with

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk
Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Launch date

March 11, 2013

Integrates with

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk

Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

Reviews

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    47% of ratings are 5 stars
    71
  • 4 of 5 stars
    19% of ratings are 4 stars
    29
  • 3 of 5 stars
    4% of ratings are 3 stars
    6
  • 2 of 5 stars
    4% of ratings are 2 stars
    6
  • 1 of 5 stars
    25% of ratings are 1 stars
    38
View all 150 reviews
4 of 5 stars
March 31, 2022

O'Neill

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

Developer reply

April 3, 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

4 of 5 stars
March 30, 2022

Les Lunes

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

4 of 5 stars
March 29, 2022

GlossGenius Card Readers

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.

View all reviews

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