Zendesk

Zendesk

From $49/month. 14-day free trial. Additional charges may apply.
Rating (3.6)
Reviews
Developer
Zendesk

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

March 11, 2013

Languages

English

Integrates with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront

Pricing

14-day free trial

External charges may be billed by Zendesk separately from your Shopify invoice. Learn more

Suite Team

$49/month

per agent/month billed annually

Suite Growth

$79/month

per agent/month billed annually

Suite Professional

$99/month

per agent/month billed annually

Suite Enterprise

$150/month

per agent/month billed annually

Suite Team

$49/month

per agent/month billed annually

Suite Growth

$79/month

per agent/month billed annually

Suite Professional

$99/month

per agent/month billed annually

Suite Enterprise

$150/month

per agent/month billed annually

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

151 reviews
Overall rating
3.6
Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars
June 9, 2022

Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks

Loja - Instituto Brasileiro de Terapias holísticas
Brazil
Time spent using app: 4 months
Zendesk replied June 30, 2022

Hi Loja,

Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!

Regards,
Sean

March 31, 2022

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

O'Neill
United States
Time spent using app: Over 4 years
Zendesk replied April 3, 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

March 30, 2022

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

Les Lunes
Germany
Time spent using app: Over 1 year

About this app

Launched

March 11, 2013

Languages

English

Integrates with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Built by Zendesk

About Zendesk

1 app

3.6 average rating

9 years building apps for the Shopify App Store

Support

Send a message

integrations_support@zendesk.com

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