Zendesk
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Highlights
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Based in United States
About this app
Launched
March 11, 2013
Languages
English
Categories
Store managementIntegrates with
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
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Solve customer service tickets faster with access to relevant customer data
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Process refunds and cancellations, directly from the Zendesk Support sidebar app
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With the click of a button, embed live chat in any storefront
Pricing
14-day free trialExternal charges may be billed by Zendesk separately from your Shopify invoice. Learn more
Suite Team
$49/month
per agent/month billed annually
Suite Growth
$79/month
per agent/month billed annually
Suite Professional
$99/month
per agent/month billed annually
Suite Enterprise
$150/month
per agent/month billed annually
Suite Team
$49/month
per agent/month billed annually
Suite Growth
$79/month
per agent/month billed annually
Suite Professional
$99/month
per agent/month billed annually
Suite Enterprise
$150/month
per agent/month billed annually
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks
Hi Loja,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!
Regards,
Sean
Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
Thank you for your review.
I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?
The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
About this app
Launched
March 11, 2013
Languages
English
Categories
Store managementIntegrates with
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskBuilt by Zendesk
Support
Send a messageintegrations_support@zendesk.com
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