Zendesk

Zendesk

From $49/month. 14-day free trial. Additional charges may apply.
Rating (3.4)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

March 11, 2013

Languages

English

Integrates with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. more
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront

Pricing

14-day free trial

External charges may be billed by Zendesk separately from your Shopify invoice. Learn more

Suite Team

$49/month

per agent/month billed annually

Suite Growth

$79/month

per agent/month billed annually

Suite Professional

$99/month

per agent/month billed annually

Suite Enterprise

$150/month

per agent/month billed annually

Suite Team

$49/month

per agent/month billed annually

Suite Growth

$79/month

per agent/month billed annually

Suite Professional

$99/month

per agent/month billed annually

Suite Enterprise

$150/month

per agent/month billed annually

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

151 reviews

Overall rating
3.4
Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars
May 24, 2023

The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.

Appaman
United States
Time spent using app: Over 8 years
Edited February 23, 2023

The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.

Rocksolid Audio
United Kingdom
Time spent using app: 2 days
January 26, 2023

We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.

WE ARE GOING TO ANOTHER ONE

Batela
Spain
Time spent using app: 1 day

About this app

Launched

March 11, 2013

Languages

English

Integrates with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Built by Zendesk

About Zendesk

3.4 average rating

10 years building apps for the Shopify App Store

Support

Send a message

integrations_support@zendesk.com

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