Customer support
Zendesk Support

Zendesk Support

by Zendesk

Omnichannel customer service and engagement platform

3.1 of 5 stars(110 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.

Support your support

Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.

Knowledge is power

Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.

About Zendesk Support

The best customer experiences are built with Zendesk

Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk Support

The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation

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Pricing

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Free to install

While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.

3.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    57% of ratings are 5 stars
    (63)
  • 4 of 5 stars
    17% of ratings are 4 stars
    (19)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    20% of ratings are 1 stars
    (22)
View all 110 reviews

Most recent reviews

SHLTR

Rating
3 of 5 stars
Posted
September 28, 2020

I want to install but it returns an error.
help help help help help help help help help help help help

Developer reply

September 28, 2020

Hi SHLTR!

We're here to help! Are you able to email support@zendesk.com and I will keep an eye out for your ticket?

Thanks,

David

Bonsaro

Rating
1 of 5 stars
Posted
September 25, 2020

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Developer reply

September 27, 2020

Hi Bonsaro,

Just double checking on this review, was there an issue with the integration?

Thanks,

David

Chipotle Goods

Rating
3 of 5 stars
Posted
August 6, 2020

I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks

Developer reply

August 9, 2020

Hi Chipotle Good,

Thanks for letting us know about your problem, we'll have a look into it and hopefully we can resolve this quickly. Would you be able to raise a ticket by emailing support@zendesk.com and I'll keep an eye out for your ticket.

In the meantime, we've just launched a new Zendesk<>Shopify integration which is in an Early Access Program. You can use the new integration to turn on/off the Web widget from within Zendesk, whilst still using the sidebar apps.

Here's a link to sign up to the EAP:
https://support.zendesk.com/hc/en-us/community/posts/360038589674-What-is-the-new-Shopify-integration-and-how-do-I-sign-up-

Thanks,

David

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