Customer service
Zendesk

Zendesk

by Zendesk

Omnichannel customer service and engagement platform

2.5 of 5 stars(132 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

About Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: This app is free for Zendesk customers who are on Zendesk Suite or Legacy Support Team plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

Media gallery

  • Zendesk Web Widget with Help Center Search
  • App in Zendesk Support
  • Zendesk Web Widget on Storefront
  • Zendesk App Setup in Zendesk Admin Centre

Support

Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

2.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    49% of ratings are 5 stars
    (65)
  • 4 of 5 stars
    14% of ratings are 4 stars
    (19)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (6)
  • 1 of 5 stars
    28% of ratings are 1 stars
    (37)
View all 132 reviews

Most recent reviews

NewVaping

Rating
1 of 5 stars
Posted
August 27, 2021

It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.

Developer reply

August 27, 2021

Hi NewVaping,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about which parts of setting up or configuring Zendesk were complicated or tedious?

Regards,
Sean

Epic Game Tables

Rating
1 of 5 stars
Posted
June 29, 2021

Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.

Developer reply

July 27, 2021

Hi Epic Game Tables,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?

Thank you again,
Sean

Makai

Rating
1 of 5 stars
Posted
May 3, 2021

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

Developer reply

May 10, 2021

Hi Makai!

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

View all reviews