Lead customers to happiness
Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.
Support your employees
Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.
Knowledge is power
Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.
Support
- FAQ
- Developer website
- Privacy policy
- support@zendesk.com
Pricing
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.
Most recent reviews
Sermon on the Mount Extras Store
This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.
Wish Wholesale
I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?
Developer reply
Hi Wish Wholesale,
Thanks for the feedback and great to hear you like using Zendesk!
Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis?
Thanks,
David
Topped Toys
B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.