Highlights
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Based in United States
About this app
Launched
March 11, 2013
Languages
English
Categories
Support ticket managementIntegrates with
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
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Solve customer service tickets faster with access to relevant customer data
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Process refunds and cancellations, directly from the Zendesk Support sidebar app
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With the click of a button, embed live chat in any storefront
Pricing
14-day free trialExternal charges may be billed by Zendesk separately from your Shopify invoice. Learn more
Suite Team
$49/month
per agent/month billed annually
Suite Growth
$79/month
per agent/month billed annually
Suite Professional
$99/month
per agent/month billed annually
Suite Enterprise
$150/month
per agent/month billed annually
Suite Team
$49/month
per agent/month billed annually
Suite Growth
$79/month
per agent/month billed annually
Suite Professional
$99/month
per agent/month billed annually
Suite Enterprise
$150/month
per agent/month billed annually
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
151 reviews
The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.
The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.
WE ARE GOING TO ANOTHER ONE
About this app
Launched
March 11, 2013
Languages
English
Categories
Support ticket managementIntegrates with
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskBuilt by Zendesk
Support
Send a messageintegrations_support@zendesk.com
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