Customer support
Zendesk Support

Zendesk Support

by Zendesk

Omnichannel customer service and engagement platform

4.3 of 5 stars(90 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.

Support your support

Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.

Knowledge is power

Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.

About Zendesk Support

The best customer experiences are built with Zendesk

Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk Support

The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation

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Pricing

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Free to install

While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.

Overall rating
4.3 of 5 stars
 Based on 90 reviews

  • 5 of 5 stars
    67% of ratings are 5 stars
    (60)
  • 4 of 5 stars
    19% of ratings are 4 stars
    (17)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    10% of ratings are 1 stars
    (9)
View all 90 reviews

Most recent reviews

Mirror Image

Rating
5 of 5 stars
Posted
June 7, 2019

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

QuickShipSupplements

Rating
1 of 5 stars
Last edited
May 28, 2019

The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults.

If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.

Gunskins

Rating
5 of 5 stars
Posted
August 31, 2018

We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.

View all reviews