Reviews (10,217)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

July 8, 2024

10/10. Always early to catch on to products and great customer support

Expatious
Algeria
25 days using the app
June 3, 2024

Few of the representatives will ACTUALLY help you. Sometimes they the representative will end their shift or go on a lunch so it sucks having to get transferred to another representative and then having to explain your problem all over again. All of them answer pretty quickly though. I do love how they give you videos to refer to because sometimes it is difficult to visualize over text. One thing i didn't like is that one representative getting in the business of another conversation i was having with another representative. Overall, its a great app and has many awesome features but of course there is always things to improve. All love, thank you Zendrop.

Paw Clean
United States
4 days using the app
June 18, 2024

Great third party app to aid in finding products. Support team is knowledgeable and friendly.

Levitate Apparel
United States
About 2 months using the app
June 13, 2024

Zendrop is a great platform! Customer support is extremely friendly and they have a great catalog. Highly recommend!!

GyftPro
United States
4 months using the app
June 15, 2024

Zendrop is decent and they have good customer support but they need to add features where you can ask the supplier to lower the shipping and the cost of the product and ask for variants. the monthly subscription cost is way too high for beginners. sometimes the suppliers will ignore shipping your product and the delivery days will increase. If they want to become the best they need to lower the subscription cost and offer lower price for the products and shipping and also allow drop shippers to speak with suppliers in a monitored chat. the only good thing about Zendrop is the costumer support. this is my honest review.

Whooly
Sweden
About 2 months using the app
Zendrop replied June 24, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

May 28, 2024

At Zendrop I was assisted very fast and effectively. They know the business and they know that time is money. It feels good having Zendrop as my fulfillment store.

eHealthSmartSolutions LLC
United States
12 months using the app
July 2, 2024

I am always confident that the Agents will answer my questions at anytime.

They work 24/7.

epsaxa stores
United Kingdom
3 months using the app
June 13, 2024

I highly recommend this app excellent customer service support with hassle free shipping and delivery.

Luxe Beauty LV
United States
8 months using the app
May 30, 2024

I have enjoyed the zendrop experience greatly it is so easy to use and has great products and wonderful customer service representatives. I highly recommend to use this as your dropshipping option.

ComeTeckYourself
Australia
6 months using the app
June 10, 2024

In watching the videos during set up, some of the options shown aren't available or lack functionality to properly operate the store and over two weeks later I still can't open my store. No live customer service only email which is a HUGE time delay is resolving issues. If there is live support, I wouldn't know where to find it so if it's there, they aren't' making it easy to use

TrendyCoolStuff
United States
About 2 months using the app
Zendrop replied June 11, 2024

Thank you for sharing your feedback. We have reached out to you via email on the steps to reach out to us via live support.