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UPDATE 02/04/2017
After speaking with customer service on multiple occasions, they went above and beyond to get our situation resolved. Overall, it did cause us to lose a few days for print production, but it is fixed now and that is what matters.
For anyone looking for the most versatile product catalog app, this is by far it. Out of a sea of "plug and play" apps, this is the best bet. Trust us on this one and just download this app if you're really trying to avoid a more comprehensive set of tools like Adobe offers. For us, we needed something quick and for the most part ZINation's tools provide that. The new interface (with some additional features) seems promising and we will stick around to see if they follow through with some of those necessary additional features.
Overall a good app with the potential to be great and customer service that does care about their customers.
Thanks ZINation
ORIGINAL REVIEW 02/03/2017
Extremely upset with this app and company. We spent approximately 120 man hours building two separate catalogs, exported them via PDF, and sent them to our print press company for hard copy proofs. Once the proofs arrived, they required a few edits, so we went back into ZINation to make our changes. To our absolute shock, the entire website interface changed and all our HTML and custom CSS changes are gone. In fact, their is no way to globally edit CSS or HTML anymore.
The new interface may very well work for some users, but why on earth weren't existing users notified of these massive changes that were rolled out? There is no way to recover all our work from the previous version/interface? So, not only are we out the subscription fee that we paid (the lesser cost here), we are out the enormous amount of hours we invested in learning to use their tool and hours of heavy editing of the HTML and CSS templates.
Absolutely the worst experience we have had with any app in Shopify thus far and truly a shame that a good thing could go so bad.
Our advice, invest your time and money in another technology like Adobe and build it yourself. Don't leave the fate of your hard work in someone else's hands, especially ZINation :(
Really handy connecting with Shopify to plug in products, but app is not flexible to work with at all. Wish it had more features like just being able to drag to move products and adding graphics instead of only products. Without these everything take much more time.
Dave was great for support and helped me figure out some ways around things!!! Thanks, Dave!
The catalogs are deconfigured by themselves, they lose the discounts that you apply, the cover images are lost and the worst thing is that the catalog disappears, I invested advertising to spread them and I was left hanging, the support is bad since they do not solve and they do not have clear proposals to such lacks errors, I do not recommend it, they waste their time and money
Dear, Eduardo.
We apologize for the early inconvenience that you had with our app, and we appreciated having the chance to work with you to resolve this situation. Let us know if the solution we provided to you is now working fully to your satisfaction.
Providing a great customer experience is very important to us, and we are sorry that you had that initial challenge. Hopefully, you can modify this review.
Sincerely,
ZINation Team.
Need a catalog? Want outstanding support? Get this App.
I installed it this weekend. I created 2 * 15 pages catalog. I have no programming knowledge. This app is like kids play. Easy to Edit, Easy to Create, Easy to Download in PDF.
Then, you see the power behind this catalog. Clients clicks that beautiful product and WHAM, redirected to your site product!
All happy, I get an email next day. David from Zination, can I call you on Monday. Sure I thought. Nice courtesy call.
He spent an hour on phone with me. Threw zoom, showed me on my computer how to use the entire thing. Answered my question. Nothing like I've seen before. Outstanding customer support.
Thanks David and your entire team. You guy's are devoted to your amazing product and go beyond standards to support your wonderful app.
Get yours now I say!
Stephan T.
www.trinitysanddamians.com
Thank you so much for the free tried. It looks amazing.
Great support and functionality across the application.
GREAT CUSTOMER SERVICE. OUR COMPANY JUST LOVES THE SUPPORT AND ALL THE GREAT CATALOGS YOUR ABLE TO CREATE. A MUST HAVE APP!
beautiful templates. you can customize it more than other apps. the biggest problem is that it doesn't save the info when you are editing the brochure. I was sending out a clearance catalog and I had to update all the pricing info on the brochure... It took me almost an hour to create the brochure that I wanted. I checked it, edited it, and rechecked it. the info kept deleting and even wiped out all my product description information! after messing around with it and changing templates 3 times I thought I finally got the program to save all the updated pricing and product description that I needed. I sent it out as a email blast to my 2500 customers and my sales rep told me that 50% of the info was wrong and it basically made me look like a joke, FRUSTRATING app. If it can't save the info I need it's wrothless. If it keeps wiping out my product description every time I save an info it's even more worthless. I just wasted 5 days of my life on this app.
You need the paid version to utilize it properly
Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store