All‑In‑One Wholesale Catalog , 105 reviews
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Great customer service, app still has a few small glitches but overall works great. All of the suggestions I had, they already had in the works or they were willing to add them in. I would recommend
We have been customers of this company for over 5 years. When I went back through my invoices, they had been charging us for two different apps. We only had one catalog published (40 pages) and we were being charged $45 per month. When I brought it to their attention, they required me to prove when we started using their services and that I had not subscribed to their additional services. How do you prove you DIDN'T do something? How many services does a company have to buy just to publish a 40-page catalog? Shady, think twice before using this company, I found so many better alternatives once I started looking. I became complacent because we had used them for so long and I didn't check over my invoices. Fool me once shame on you, fool me twice shame on me. I'm not going to be fooled twice.
Dear Jaktgear team,
We are sorry for any inconvenience caused by our apps. We have been trying to contact you via email to explain the issue of double-charging you have been experiencing with our app. Our company values transparency and honesty, and we want to clarify that you have been subscribed to two of our apps since 2021, All in One Wholesale Catalog (Catalog Maker) and Lookbook Creator. You subscribed to Catalog Maker on February 6, 2020, and to Lookbook Creator on April 10, 2021. If you did not cancel your Catalog Maker subscription or notify us about the cancellation, you are still subscribed to it and will continue to be charged.
Many customers use both apps, so we cannot cancel or remove a subscription for you without a request from you. To help us assist you, we requested a screenshot of the last payment, as your subscription to the Lookbook app appeared to have expired on our end. We did not ask for proof of subscription.
Please respond to our emails so we can help resolve this issue for you.
Thank you.
Finally upgraded but when downloading as PDF it only downloads the first page of the catalog! and now it says i've got more pages to add but it won't let me add anymore pages.
Serious bugs with this app. Waste of time.
Excellent detailed assistance from David. Amazing knowledge base. Great product. Thank you so much!
I've tried to use this app for years. The templates are just ok. I tried to save a template and it didn't save in the format that was on my screen. I'm going to look elsewhere because I got nothing accomplished through the app.
Hello!
I am sorry you couldn't accomplish your template creation. We contacted via email and we try to schedule a meeting and help you in the process. We didn't have any response from your side.
As we can check for the support tickets, there is nothing pending to solve.
We'd love to hear from you, start all over again and help you using our App! We can do it together.
Thanks,
ZINation support team.
I recommand this App.
Very quick and helpful support.
Easy to generate and customize a catalog with your Shopify products.
Many hours saved vs. the old fashioned way to build a Pdf catalog.
Relevant for both retail AND wholesale businesses.
Great Customer Support From Dave.
The Catalogs are Really beautiful and easy to create.
Before I create a Catalog here I download a bunch of other app from the Store, and Honestly this is the easiest and more professional looking Catalog Apps I could check in the Store.
I had a problem after using this app not often enough! I hadn't deleted old catalogs and Matias was able to help online... up and running again without losing all my own input and fine tuning on my newest catalog. Quite happy and glad got my answers. I was so annoyed that I couldn't publish... but all solved now.
UPDATE 02/04/2017
After speaking with customer service on multiple occasions, they went above and beyond to get our situation resolved. Overall, it did cause us to lose a few days for print production, but it is fixed now and that is what matters.
For anyone looking for the most versatile product catalog app, this is by far it. Out of a sea of "plug and play" apps, this is the best bet. Trust us on this one and just download this app if you're really trying to avoid a more comprehensive set of tools like Adobe offers. For us, we needed something quick and for the most part ZINation's tools provide that. The new interface (with some additional features) seems promising and we will stick around to see if they follow through with some of those necessary additional features.
Overall a good app with the potential to be great and customer service that does care about their customers.
Thanks ZINation
ORIGINAL REVIEW 02/03/2017
Extremely upset with this app and company. We spent approximately 120 man hours building two separate catalogs, exported them via PDF, and sent them to our print press company for hard copy proofs. Once the proofs arrived, they required a few edits, so we went back into ZINation to make our changes. To our absolute shock, the entire website interface changed and all our HTML and custom CSS changes are gone. In fact, their is no way to globally edit CSS or HTML anymore.
The new interface may very well work for some users, but why on earth weren't existing users notified of these massive changes that were rolled out? There is no way to recover all our work from the previous version/interface? So, not only are we out the subscription fee that we paid (the lesser cost here), we are out the enormous amount of hours we invested in learning to use their tool and hours of heavy editing of the HTML and CSS templates.
Absolutely the worst experience we have had with any app in Shopify thus far and truly a shame that a good thing could go so bad.
Our advice, invest your time and money in another technology like Adobe and build it yourself. Don't leave the fate of your hard work in someone else's hands, especially ZINation :(
Very Very slow please do not waste your money on this app its not creating any catalogue for me