Overall rating
3.8
Counts per rating level
  • 70% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 17% of ratings are 1 stars
July 8, 2023

At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.

BE THE CHANGE
Switzerland
7 days using the app
ZINation replied July 10, 2023

Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service.
Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused.
In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution.
Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation.
Thank you for your understanding and cooperation.

April 16, 2015

Customer service is absolutely first class. They will take the time to make sure your catalog looks amazing and that you are happy! I'm so excited to share my new catalog with clients and friends!

Diamondheadupholsterytack
United States
Over 7 years using the app
November 20, 2014

Wow! This Shopify App is amazing. The different kinds of magazine features, product catalogs, flyers, and look books possibilities are limitless. We have been in the home decor business for 20 years and finally an App that does everything we need to stay ahead of the game and look professional too. We love how we can design, build, and share so easily. And, it's responsive so now my customers can shop from their ipad, phone, and tablets. That's a definite plus. Get this app today and you will be simply amazed. :)))

Charn & Company
United States
Over 6 years using the app
October 9, 2017

David has been so helpful in mapping out the best way to make a catalog. There are so many options to choose from and it works so well with our Shopify site.

Karma Fishing Company
United States
About 5 years using the app
December 10, 2014

If you own a business, this is the app to get. You can do so much with the catalogs and it presents your products so professionally. It's simple to use by connecting your already configured products from Shopify and there are so many layouts you can choose from. As an alkaline diet supplement company,we need to stand out and Zination really takes us there. Great job on this app and we look forward to creating many more catalogs and presentation flyers to market our line.Thanks for making it so easy to do!

Alkaline Success
United States
Almost 5 years using the app
November 14, 2017

Great app! So many tools! And TERRIFIC customer support!!! Dave spent an hour walking me through every detail. Fantastic service! Hopefully, soon it will be able to allow retailers to purchase directly through the catalogue.

Bandtz
United States
Almost 5 years using the app
October 2, 2018

Best customer support and really easy to use. Many options to configure your catalog. Love this app and I will definitely recommend it!

Fanilu
United States
Almost 5 years using the app
Edited September 15, 2017

10 out of 10 for the product and a simple 10 out of 10 for the customer service . A phenomenal App

Essies Bits And Bows
United Kingdom
Over 4 years using the app
May 10, 2021

We use this app a lot for our business and although there is room for improvement, the customer service has been so awesome. They have really taken the time to work with us. At first it was a bit difficult to get a hold of anyone but as soon as I got in contact with Matias, it has been smooth sailing ever since. Everyone I have spoken to so far has been a great help! They are making the changes that we need to create and customize our catalog seamlessly, and we appreciate how much they are listening to our feedback. I have tried other apps but ZINation's Wholesale Catalog Maker is our #1 choice for shopify integration.

Brador Fabrics
Canada
Over 4 years using the app
October 10, 2017

Dave saved my life. The app has saved me so much time and has so many features to help create a wholesale catalog. This will definitely help my sales staff and business!

Gray Market Jewelry
United States
Almost 4 years using the app