Reviews (3,663)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

September 10, 2023

Very easy to set up and use!

VisioTrace
Germany
3 months using the app
March 14, 2023

Definitely better than using custom scripts! this app is very good indeed, it allows a lot of customizations.

dogfalante
Brazil
3 months using the app
17TRACK replied March 20, 2023

Dear Friend,
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service. We will continue to work hard to optimize the APP for a better user experience!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

August 30, 2023

Love how interactive you can make the interface for the customers and customizing the page to fit your own theme is amazing as well!

Climax Cloud
United States
3 months using the app
October 9, 2022

Really good and helpful app. Also the customer service is great. Help is available whenever needed. Recommend

Nura
Finland
3 months using the app
17TRACK replied October 9, 2022

Dear Friend,

We are delighted that our APP and Customer Service have been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

September 30, 2022

Great app to have for our store. Response from support is speedy and effective. The branded page on our site makes tracking much easier for customers.

Higooga
Hong Kong SAR
3 months using the app
17TRACK replied October 7, 2022

Dear Friend,

Great!❤️Thanks for sharing it with us! ❤️It makes us happy to see our work has been useful and made a difference!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

December 19, 2022

I read the recommendations of some big bloggers. They have been using it, so I just signed up, it is really convenient, very convenient for us small sellers. I work on Shopify, so I can use it directly. I hope it will get better and better, and I look forward to more new functions.

HBJ
China
3 months using the app
17TRACK replied December 23, 2022

Dear Friend,

Thank you so much for being our valuable user! ❤

It's a pleasant surprise to know that we are recommended by some big bloggers! Thanks a lot for sharing this with us! Also, thank you so much for your blessing! Wish you a prosperous business! We will continue to work hard to optimize the APP for a better user experience!

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

April 9, 2023

the app gud. but it can be more good if 17 track word can be removed from page so that to page can be look branded

satvikstore.in
India
3 months using the app
17TRACK replied April 11, 2023

Dear Friend,
Thank you so much for choosing 17TRACK! ❤️
Your feedback is important to us. Can you pls contact us for more details about your request?
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

August 31, 2023

Smooth set up and great customer service!

Holistic Well Shop
United States
3 months using the app
September 28, 2022

查询物流信息非常方便,物流线路节点显示清晰,覆盖的物流服务商很全面,国内查询速度很快,体检很不错,不清楚各国买家访问速度是否很快。希望增加更多语言的支持,多语种页面提高翻译准确性。提供更多官方设计的页面模板,方便快速选择切换。

marc&janie
China
3 months using the app
17TRACK replied September 29, 2022

您好! 亲爱的朋友!

感谢您如此具体且真诚地与我们分享您的体验感!🥰

您的支持是我们前进的动力,我们会更加努力做好!

关于您的建议:“希望增加更多语言的支持,多语种页面提高翻译准确性。提供更多官方设计的页面模板,方便快速选择切换。” 我们会反馈给技术团队加以优化和改进!非常感谢您!

若需要任何其他支持,请随时与我们支持团队联系!我们会尽快响应您!

再一次感谢您对17TRACK的支持和认可!❤️

17TRACK

October 23, 2022

The basic functionality of the page is good, the settings within the app are clear and easy to operate and set up, and it is easy for customers to check their orders

Zoracy
Hong Kong SAR
3 months using the app
17TRACK replied October 24, 2022

Dear Friend,

Yes! 17TRACK is designed to be easy to use and convenient for users.
It's an honor to get such a high evaluation of our APP from you!❤️ We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK