Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive tracking capabilities, automated notifications, and seamless PaySync integration. They appreciate the user-friendly interface, easy setup, and customization options. The responsive customer support, package consolidation feature, multi-language support, and Green Shipping upgrade are also praised. The mobile app's synchronization with the web platform is noted as a significant advantage.

September 5, 2022

GREAT SERVICE!! They responded quickly and removed the logo on my store as previously requested. Thank you so much 17 Track.

Life Blendr
United States
7 days using the app
17TRACK replied September 5, 2022

Dear Life Blendr Team,

You are our valuable user! It's our pleasure to provide our help to you! ❤️
Thanks a lot for the positive review of our customer service!

Please do not hesitate to contact us with any feedback, we will help you as always! ❤️❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

November 15, 2023

该软件对跨境卖家是一个非常方便的插件,不仅可以帮助顾客快速查询物流,还可以清晰的看到物流的每一环节,很推荐使用!

Flowersong | Preserved Roses in Full Bloom
United States
5 minutes using the app
Edited December 29, 2021

The previous system was very well used, and there are many good functions. I hope that it can be done as soon as possible. It can keep the previous functions and add more. Useful functions, such as the timeliness detection of each logistics node, in general, very recommended!

Mommy Yasmin
Hong Kong SAR
6 months using the app
17TRACK replied January 4, 2022

Thanks for sharing your valuable feedback. We are very happy and proud to know that you are satisfied with the app. I have forwarded your requirements to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

If you need any help with the app, please do not hesitate to contact us. We will do our best to provide you with the best service.

Regards,
Team 17TRACK

February 2, 2023

Great customer service. They were able to remove the "17TRACK" off the tracking page in no time. And it's great that they have a free plan!

Everness Gifts
United States
6 days using the app
17TRACK replied February 6, 2023

Dear Friend,

Thank you so much for being our valuable user!❤️
We are honored that our customer service has received such a high rating from you! ❤️I'm so proud of how well our customer service has done a great job serving our valued users! 😊
Also, we're happy to know that our free quota can meet your needs!
If you need to upgrade the quota in the future, you can directly enter the APP to do the action!
Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK

September 20, 2022

I've tried a lot of apps looking for order tracking for customers and by far this is the best. 17Track really did an amazing job in creating a easy to use and highly informative app. The support is very prompt with their responses. Highly recommend them.

Mr. Smith
Australia
6 days using the app
17TRACK replied September 21, 2022

Dear Friend,

Thanks for choosing us firmly in the end! ❤️We are happy to know that you are satisfied with our app and customer service and that you feel that you have made the right choice among many apps!❤️

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

March 27, 2023

What a great app, excellent customer service, I want to really thank Tina from 17TRACK, she helped me so much.

Wulfzy
South Africa
6 months using the app
17TRACK replied March 28, 2023

Dear Friend,
Thank you so much for choosing 17TRACK! ❤️
We are honored that our customer service has received such a high rating from you! ❤️I'm so proud of how well our customer service has done a great job serving our valued users! 😊 We'll also let Tina know that you've rated her very well!
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

January 5, 2023

het werkt fantastisch! mijn klanten zijn zeer tevreden over deze app. iedereen kan de status van de order checken.

Elzaros
Netherlands
6 months using the app
17TRACK replied January 16, 2023

Beste vriend,

Hartelijk dank dat u onze waardevolle gebruiker bent! ❤️
E-mailmeldingen kunnen worden gekozen om uw klanten of uzelf te informeren, waardoor u en uw klanten op de hoogte blijven van de status van bestellingen, wat de tevredenheid van uw klanten en uw verkoop kan verhogen.
Neem gerust contact met ons op met eventuele feedback, we zullen u helpen zoals altijd! ❤️
Nogmaals bedankt voor uw steun en erkenning!

Beste groeten,
17TRACK

November 4, 2022

Ever since I installed this app I have had customers notifing me they have received e-mails from businesses in the Quanzhou area offering computer and internet services. I've decided to delete app to see if it was merely a coincedence or not. My other apps do no use customer email.

I Love a Hangar
Australia
6 months using the app
17TRACK replied November 6, 2022

Thanks for using our shopify app before.
We are really concerned about the situation you metioned.

You could completely set your mind at rest that these emails did not sent from us.

17TRACK team 100% sure that it's never gonna happen in our commpany. As shopify's devoloper partner, we strictly adhere to the Shopify Partner Agreement, it means we never can access and control your info without your agree.
Also, another important point is that we don't sale any sevice to C-end consumer. Our website is totally free open to everyone in 11years.

At the same time, we'd like to help you locate the source of these emails together. If you still want to trust us, we hope to work with you to analyze and solve it, our team also has some ideas that will help you!

Best regards,
17TRACK

February 20, 2023

The best app for tracking parcels! I have tried many apps for my business, and each of them had its drawbacks. But I’m completely satisfied with this app. It tracks any carriers and is fully customized for the user. What a pity I didn't know about this app before!

La Fraise Fashion
France
6 days using the app
17TRACK replied February 22, 2023

Dear Friend,

Thank you so much for choosing 17TRACK!❤️
We partner with 1600+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

December 5, 2022

I just start using 17track. the setup was straight forward and easy. I wanted to remove their logo off my page and contacting them. it was done immediately. Communication was easy. I saw they had a 1 year promotion to be a collaborator and signed up. straight forward process. I think this is a great app as clients do not need a 3rd party to track orders. it makes my store a one stop shop for all information. love it. cannot wait to see where it goes and the clients feedback. thanks

Ariststyles
United States
6 days using the app
17TRACK replied December 6, 2022

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤

Thanks again for your support and recognition!

Best regards,
17TRACK