17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,982)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing operational efficiency and customer satisfaction. It features a user-friendly interface, real-time tracking, integrated payment management, and customizable tracking pages. Merchants appreciate its streamlined shipment management and the responsive, helpful customer support team, making it a valuable tool for optimizing shipping processes.
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Great experience overall, very helpful customer service. Would recommend
The customer service at 17TRACK go the extra mile to make their customers happy! I had an issue, and they were prompt and very helpful Great app and great customer support! Big shoutout to Tony for the great help!
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
GREAT JOB
I've been using this application for a little, but i found it being the most customisable and minimal. Liking it!
nice one
vale la pena estoy satisfecho.
Happy communication, timely response
17 Track is definitely a huge help for our website, customers can easily check the status of their order with their own order number or tracking number by using it, which greatly ensures the service during the shipping process. 17TRACK has been a tremendous asset to my website, significantly reducing customer emails. I am particularly impressed with its exceptional editing and brand customization features. This app streamlines order tracking, and the optional Green Shipping upgrade substantially boosts conversion rates. The email setup is a standout feature, allowing me to direct shipping emails to my 17TRACK tracking ...
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