Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its automation and simplification of accounting tasks, especially for high-volume businesses. It integrates well with popular accounting software and e-commerce platforms, accurately recording transactions such as sales, taxes, and refunds. The app's customer support is praised for its quick response and expertise. The onboarding process is comprehensive, aiding merchants in understanding its functionality. The app also handles multi-currency transactions, international sales, and automates reconciliation of payouts, saving time and improving financial record-keeping.

November 30, 2023

A2X is an indispensable tool if you have high volume of online sales, I couldn't go back to processing the settlements in excel. The cost feature has been very helpful too. The data is reliable and it's processed in a timely manner. Their support team is very responsive, and most issues are resolved the same day. I highly recommend this service for the software and the support.

United States
Over 4 years using the app
November 7, 2023

We have used A2X for over two years now and cannot fault their service. The App is very simple to use and configure. The time savings are incredible. We have been very lucky to deal with Victoria from day one who has always supported us, ensured the app is running correctly and been able to resolve quickly and efficiently any of our queries. The support chat is also great, there is always a speedy and helpful response from the team. Would highly recommend A2X.

United Kingdom
About 2 years using the app
October 26, 2023

Shopify and Amazon settlements are complicated, especially for high-volume businesses with $1M+ across multiple channels. I used to have to reconcile settlements by hand using pivot tables to manipulate 50k lines of data in my CSVs. Now that is automated! It's a game-changer.

But even when things are still complicated (like reconciling merchant fees on Shopify's other payment gateways), the A2X support staff are EXPERTS who figured it all out already! They know exactly how things will land in my accounting, how account mapping should be set up, and trained us on monthly reconciliation workflows that make this so much easier! They have been exceedingly patient as I have followed along, taking notes, so that I can train my bookkeepers how to do this. THANK YOU, THANK YOU, THANK YOU!!!

Valley Food Storage
United States
About 1 year using the app
October 18, 2023

A2X does in five minutes what used to take me hours of time--parsing and manipulating Amazon and Shopify settlements for our eCommerce businesses. These things are increasingly complicated and the more your business sells, the bigger and more time consuming these entries and reconciliations become. A2X takes the hassle out of this and is truly one of the most valuable automations we have! Their customer service is fantastic and makes getting the system set up so much easier. If we ever have trouble we know they are just a click away and will respond quickly.

Cuddle Clones
United States
5 months using the app
A2X Software Limited replied November 30, 2023

Your review here should be rated with 5 stars - too bad we don't have option to do that ;)

We can't tell you how much we appreciate what you have written here. It just paints the whole picture so well and absolutely warms our hearts!

"A2X does in five minutes what used to take me hours of time" - that exactly the idea - to save you hours of manual work while automating processes and providing highest accuracy possible, so that you can invest that time into other exciting things. The software is designed to grow and scale with you, and we are all working passionately to continuously improve our solutions based on your feedback and needs.

And we truly are just a click a way, at all corners of the world and absolutely dedicated to assisting you with anything you need. We appreciate you and your support very much. Thanks again!

September 28, 2023

A2X support team are so helpful. They have provided new functions/enhancements for me many times. Response times are very good. All the data that is available is sent to Xero. The only gripes re data are when Amazon or Shopify don't provide decent data, so it is not something that A2X could do anything about. I will continue to use them and recommend them for feeds to Xero.

Ruka: Marketplace
United Kingdom
8 months using the app
A2X Software Limited replied November 30, 2023

We absolutely love working with you! The way our software expands, and the way the expertise of our support team enhances is through working closely with customers like you. We learn a lot from each integration and onboarding, and your feedback or requests for enhancements makes it possible to us to tailor our software and make it better.

Our biggest passion is sharing all that knowledge with anyone who wants to learn, and gather new insights and expertise from anyone who wants to share :)

Thank you for trusting us and supporting us so kindly!

November 21, 2023

The A2X product works very well and bridges the gap between our large volume of Shopify transactions and QBO. The set up is complicated but the team of A2X experts has been with us all the way - and each time the person assisting us is actually an expert who can answer all of our questions. As our number of payment gateways and volume increases, A2X has been a life saver. Shout out to Manuela who went down every rabbit hole with us and showed us how everything works under the surface - she's great!

Amigo Provisions Company
United States
6 months using the app
November 27, 2023

Good day.....I absolutely highly recommend A2X!! For any accountant that manages ecommerce ERPs using all sales channels, this is a must have!!! And their customer service is Top Notch. Great Company, Great Support, Great Service!!!!!

Okayplayer Shop
United States
Over 1 year using the app
October 24, 2023

Highly recommended A2X. Kate from the support team was always very helpful and friendly. Really appreciated all your support.

Naked Foods
Almost 3 years using the app
September 24, 2023

A2X provides a simple and effective way of filing and keeping track of all our accounts, it has been very useful. The support team is extremely helpful, Jessica was very quick to offer help and was able to make time for us when needed. All in all A2X goes to great lengths to ensure a high quality of service.

United Kingdom
4 months using the app
A2X Software Limited replied November 30, 2023

Thank you so much for sharing your view of A2X and our support team. We appreciate you and we are grateful for your support.

Our goal is simplifying e-commerce accounting processes while ensuring all of our customers receive top notch support at all times. And it means a world to us to read about your experience, as it perfectly aligns with what we wish to achieve. Jess is a brilliant expert and we are glad you got to experience her amazing assistance!

October 27, 2023

I am a new user of A2X and have had the pleasure of working with Nicole on the onboarding for my client onto the A2X platform. The A2X certification process was easy to understand and very informative as to how it can streamline the data migration from Shopify to QBO. The next step was working with Nicole on the set up, which we were able to work through in less than 2 hours. After that, I'm up and running and loving how easy it makes recording our revenue and COGS transactions at the desired level of detail.

United States
11 days using the app