Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining accounting and reconciliation in e-commerce, particularly with Shopify, Amazon, and Xero. It automates transaction categorization and matching, saving time and ensuring accuracy. The feature set is robust, easy to use, and supported by exceptional customer service, noted for quick and effective responses. The onboarding process is smooth, enhancing ease of integration for new users.
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I was having trouble transferring access to this handy tool after an accountant left, and initially just tried to do things myself because I rarely have an experience with support that is anything more than frustrating. When I hit a wall, I clicked the icon in the lower right of the site, got routed to Kim through their AI assistant, and she helped me resolve the issue even though it required a couple days to get all the way there. Restored my faith in humanity.
A2X save us HOURS worth of manual reconciliation of our 9 figure business. It is worth the cost 100 times over. If we run into any issues the team is there to help within minutes.
The customer support I received from A2X is world class! There is no cutting corners and they genuinely want to help not just offer cheap outsourced help desks. On the contrary the support I received from Kim Pacy was amazing. She was very patient, supportive and kind. She genuinely wanted to support me. She made it fun. I always felt welcome. I trusted her to help me and I did not have to jump from one person to another. She was the one who emailed me and the one who met with me online when we needed to go over things. The best online support I have ever received! Thank you Kim and A2X
Kim from A2X helped me out when i had a disconnect issues with QBO. They were responsive and helpful. I was back up and running quickly. The tool is so useful to simplify the Shopify data into QBO. Highly recommended.
Juliet from A2X was extremely helpful in resolving the issue I had. She is truly amazing.
Great customer service, just reached out by chat and had a quick resolution!
I would like to express my appreciation for Renee who worked with me over five of sessions to resolve a deferred revenue imbalance. She was great to work with and ultimately the imbalance was resolved. Thank you Renee!
Excellent app that seamlessly integrates Shopify with Xero.
The support team is outstanding. Special thanks to Renne for resolving two recent issues quickly and efficiently. Highly recommended!
The A2X platform is a must have to categorize your Shopify payouts. Making a stressful task, not stressful at all. Their customer service will ensure you have a great experience and that your numbers align correctly.
I have had consistently excellent tech support with the occasional issue I encounter. Shout-out to Nichole!