Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for automating complex bookkeeping tasks and integrating seamlessly with platforms like Shopify, Amazon, and eBay. It's praised for accurately mapping financial data into accounting software, handling multi-currency transactions, and ensuring tax compliance for international sales. Despite a complex setup process, the responsive and helpful customer support is highly valued. While some find it a bit pricey, the efficiency it brings to accounting processes is considered worth the cost.

January 6, 2023

I'm still only in my first month of using the app, but I am impressed with their customer service. I had some questions about how my payouts were being displayed and broken out, and customer service replied to my questions via chat really quickly, even during the holiday period. Kim was first to jump in, and then Jessica was also really helpful with thoroughly looking into my concerns and providing ample explanations with supporting images and documents. I appreciate them taking the time to patiently explain things and make sure I understood how the tool works. Look forward to using A2X more in the future.

United States
17 days using the app
A2X Software Limited replied January 11, 2023

Thank you so much for your feedback, it really is greatly appreciated. We are especially excited when we see the names of our brilliant customer support teammates being mentioned. Both Kim and Jessica are both vital members of our team, their knowledge, expertise, kindness, and perseverance are to be admired! We are very excited to be working alongside you and look forward to doing so long into the future.

May 15, 2023

I have used A2X for two months now to integrate Xero with eBay, Amazon and Shopify. Lana, Jennifer and Nora have been great, they are responsive and proactive, and my issues are resolved quickly. This app makes bookkeeping quick and simple. Two small issues I have found is that using 3rd party apps in Shopify may cause issues surrounding taxable/non taxable products. And PayPal settlements may be an issue if you’re working with multiple currencies. Both of these issues are worked around with manual adjustments. A2X has still been such a time saver overall so I would definitely recommend.

The Sewing Studio
United Kingdom
About 2 months using the app
A2X Software Limited replied May 25, 2023

Thank you so much for your feedback. We are happy to hear that A2X has been a time saver for you! Saving time with reliable, accurate, automated ecommerce accounting is what we do best! Thank you for mentioning our amazing support team; we strive to always provide a gold standard service. Looking forward to working with you into the future!

September 5, 2023

I recently had the pleasure of working with Jessica Danford from the A2X support team, and I couldn't be more satisfied with the level of service I received.

From the get-go, Jessica was incredibly attentive and proactive in resolving the mapping issues I was facing. What stood out to me was her commitment to ensuring that my query was fully resolved. She didn't just provide a one-time solution; she followed up consistently to make sure everything was running smoothly on my end.

In instances where immediate attention was required, Jessica went above and beyond by scheduling emergency calls to address the issues. This level of dedication and customer service is rare and highly commendable.

I am extremely grateful for the support and assistance I've received from A2X, and especially from Jessica. Your team is doing an incredible job, and I couldn't recommend A2X more highly!

Thank you for making my experience so positive. Keep up the excellent work!

Glassworks London
United Kingdom
About 2 months using the app
September 24, 2023

A2X provides a simple and effective way of filing and keeping track of all our accounts, it has been very useful. The support team is extremely helpful, Jessica was very quick to offer help and was able to make time for us when needed. All in all A2X goes to great lengths to ensure a high quality of service.

United Kingdom
4 months using the app
March 1, 2023

Great App, Great support! We have it integrated with Shopify and Quickbooks Online and it flawlessly sorts our product price, product cost, taxes paid, and Shopify fees, and transfers it all into QBO by the touch of a button. Highly recommend this app!

Dock-it Launcher, LLC
United States
About 1 year using the app
A2X Software Limited replied March 1, 2023

Thank you for your review! We aim to provide a simple solution that works well with QuickBooks providing customers with fully automated accounting while still taking advantage of easy reconciliation. We really appreciate your feedback and continued support.

May 18, 2023

I will not lie I was overwhelmed when we started, but man oh man this app is worth the effort . No more reconciliations, no more 100's of invoices created but the winner. They UNDERSTAND SEASONAL businesses. Warndu is an Australian Native Food and gifting business. We go ballistic at Holidays and are more stable during the rest of the year. Automated downgrade of fees based on the work that the automation is doing. IT for good. Thanks so much.

9 months using the app
A2X Software Limited replied May 26, 2023

Thank you for your review and kind feedback about A2X! We strive for gold-standard service and getting reviews like this make our day! We appreciate your time and look forward to working with you into the future.

June 15, 2023

Great product, once setup it saves so much time/makes life a lot easier! Customer support is amazing..easy 5 STARS!!

Redline Finish
United States
11 days using the app
A2X Software Limited replied August 10, 2023

Thank you for your review. We love hearing of 5-star experiences and we're super happy to hear our Customer Support team has been amazing. Thanks again, we greatly appreciate feedback like this :)

April 18, 2023

Great experience dealing with Meg. She walked me through a problem and taught me something new also. I would highly recommend using A2X for accounting as it has been very helpful to our team.

Duckfeet USA
United States
Almost 2 years using the app
A2X Software Limited replied April 19, 2023

Thank you for providing a review, and we are really pleased to hear that our superstar Meg has been assisting you well. We aim for a gold-standard service and getting reviews like this showcase that we're hitting the mark! Thanks again, we appreciate your time and look forward to working with you long into the future.

June 12, 2023

Would highly recommend this app for e-commerce accounting. Jess was very helpful throughout the set-up process and was always able to find a solution for any issues we had.

United Kingdom
4 months using the app
A2X Software Limited replied August 10, 2023

Thank you so much for your review and support. We're pleased to hear that you are set up well and that we had a solution to cover your needs. We agree Jess is a superstar! Thank you again, we really value your feedback and support, and we look forward to working with you long into the future!

July 15, 2023

I'm just learning QBO and A2X is just amazing. I can't be happier with the support and how easy it works for allowing my payouts to reconcile with the deposits in my bank. It makes bookkeeping fun, not a nightmare. There's a reason why ecommerce business's rely on A2X. Very happy customer over here!!!!

Sam's Original Art
16 days using the app
A2X Software Limited replied August 10, 2023

Thank you! It's so great to hear that customers can find the ease of A2X making their bookkeeping fun! We hope to be able to support you long into the future and once again, thank you for your review. You made our whole team smile!