Reviews (312)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate the synchronization of sales data between e-commerce platforms and accounting software like QuickBooks and Xero, streamlining the handling of large transaction volumes. It is praised for its seamless integration with Shopify and Xero, enhancing financial reporting accuracy and simplifying tax calculations, including GST for Australian businesses. The app's customer support is noted for being responsive and knowledgeable, offering personalized assistance and ensuring a smooth onboarding and issue resolution process. Merchants recommend it for its robust features that save time and improve the user experience.

October 31, 2024

Lifesaver for multi-channel/multi-website. A2X saves us so much time day-to-day and $ at year end with bookkeepers. We use Shopify(2 sites with PayPal and Shopify Payments)+Shopify POS and QBO.

mEYEspa
Canada
Over 1 year using the app
August 30, 2024

If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions.

MOSS & SPY
Australia
6 months using the app
September 13, 2024

The software looks complex however the support team helped me set it up, and answered all questions I had about any discrepancies I noticed. This app saves so much time on generating reports and finding the lost expenses in them, then transferring the information manually to QBO. Highly recommend

CIVAL Collective
United States
About 2 months using the app
July 25, 2024

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

Tandy Family Charitable Foundation
United States
8 months using the app
A2X Software Limited replied July 28, 2024

Thank you so much for the glowing review! We are dedicated to ensuring that our customers feel supported and valued every step of the way. Your kind words serve as a great motivation for us to continue providing excellent service and assistance to all our valued users.

Thank you for choosing A2X and we look forward to continuing to provide you with outstanding service for many years to come!

July 16, 2024

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

theskinnyfoodco
United Kingdom
4 months using the app
A2X Software Limited replied July 23, 2024

Thank you so much for your fantastic review! We love that A2X streamlines your ecommerce accounting 🎉 Our team strives to provide gold standard support, so we're thrilled that you've had a 5-star experience with us! We'll be here when you need us :-)

July 10, 2024

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

RIA Eyewear
United States
Almost 4 years using the app
A2X Software Limited replied July 12, 2024

Wow - thank you for the awesome feedback, RIA Eyewear! We're thrilled that you love our product, and we're especially grateful for your kind words about our team. Providing gold standard support and ensuring everything is resolved is what we're all about! Your recommendation means a lot to us. We'll be here when you need us :-)

July 15, 2024

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

Smell Away Ltd
United Kingdom
Almost 3 years using the app
A2X Software Limited replied July 16, 2024

Thank you for the glowing review, Smell Away Ltd! We love that A2X saves you time. We also love to hear about your brilliant experience with Lana - she is amazing! We're here to assist with any more questions you may have :-)

October 18, 2024

Brilliant App, Great Support.....A2X is the perfect link between Shopify and Xero, makes life so much easier and very clear to check reconciliations, actually makes the understanding of fees and clearing of PayPal and Klarna simple. Lana and Will at the support team are great and very helpful.

Pure Derma London
United Kingdom
3 days using the app
October 9, 2024

A2X is a great app for giving me clear profit visibility and allowing me to calculate my GST in AU

Nicole was very helpful in onboarding me to A2X and dealing with all of my questions. She broke everything down visually so i now have a much better understanding of how to use everything

DefineCurls
Australia
9 days using the app
October 6, 2024

so far it sucks. It's stuck because sku's have - in them. And they seem to have not figured this out yet. I'm kinda pissed I'm having to tell them how to fix this.

SoHa Surf Shop
United States
4 days using the app