Reviews (315)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate and streamline accounting for Shopify transactions, saving time and improving financial management. It integrates seamlessly with QuickBooks and Xero, effectively handles large transaction volumes, and accurately categorizes fees and reconciles transactions from various payment gateways. The app's reliability in importing transactions accurately and the responsive, knowledgeable customer support team, including Manuela, Nicole, and Victoria, are also key highlights. Merchants recommend it for its comprehensive features and exceptional support, making it essential for efficient financial operations.

July 25, 2024

A2X Support responds quickly!

Rachel Donath
Australia
Almost 3 years using the app
A2X Software Limited replied July 28, 2024

Thank you for your review, Rachel! That's music to our ears! We're delighted to hear that our response time hit all the right notes for you :) Don't hesitate to reach out anytime, we're here to help.

October 18, 2024

Brilliant App, Great Support.....A2X is the perfect link between Shopify and Xero, makes life so much easier and very clear to check reconciliations, actually makes the understanding of fees and clearing of PayPal and Klarna simple. Lana and Will at the support team are great and very helpful.

Pure Derma London
United Kingdom
3 days using the app
October 6, 2024

so far it sucks. It's stuck because sku's have - in them. And they seem to have not figured this out yet. I'm kinda pissed I'm having to tell them how to fix this.

SoHa Surf Shop
United States
4 days using the app
July 15, 2024

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

Smell Away Ltd
United Kingdom
Almost 3 years using the app
A2X Software Limited replied July 16, 2024

Thank you for the glowing review, Smell Away Ltd! We love that A2X saves you time. We also love to hear about your brilliant experience with Lana - she is amazing! We're here to assist with any more questions you may have :-)

July 25, 2024

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

Tandy Family Charitable Foundation
United States
8 months using the app
A2X Software Limited replied July 28, 2024

Thank you so much for the glowing review! We are dedicated to ensuring that our customers feel supported and valued every step of the way. Your kind words serve as a great motivation for us to continue providing excellent service and assistance to all our valued users.

Thank you for choosing A2X and we look forward to continuing to provide you with outstanding service for many years to come!

July 10, 2024

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

RIA Eyewear
United States
Almost 4 years using the app
A2X Software Limited replied July 12, 2024

Wow - thank you for the awesome feedback, RIA Eyewear! We're thrilled that you love our product, and we're especially grateful for your kind words about our team. Providing gold standard support and ensuring everything is resolved is what we're all about! Your recommendation means a lot to us. We'll be here when you need us :-)

July 3, 2024

Shopify support always replies fast and resolves issues fast and accurate

Card.Gift
Australia
Over 2 years using the app
A2X Software Limited replied July 8, 2024

Thank you for your review. Our support team is comprised of numerous specialists, and all of us are very experienced with Shopify and all other integrations we offer. At A2X, we pride ourselves on providing top-notch customer service, and it's always great to hear when we make a positive impact. We appreciate your kind words and look forward to assisting you in the future.

June 30, 2024

Ling was prompt and really efficient in dealing with my query

True Kit
New Zealand
Almost 3 years using the app
A2X Software Limited replied July 8, 2024

Thank you for your kind words about your positive experience with Ling! Your satisfaction is our priority, and we aim to continue providing stellar service. We're here to help make your ecommerce accounting a breeze!

July 16, 2024

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

theskinnyfoodco
United Kingdom
4 months using the app
A2X Software Limited replied July 23, 2024

Thank you so much for your fantastic review! We love that A2X streamlines your ecommerce accounting 🎉 Our team strives to provide gold standard support, so we're thrilled that you've had a 5-star experience with us! We'll be here when you need us :-)

July 19, 2024

I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!

PanaracerUSA
United States
About 2 months using the app
A2X Software Limited replied July 23, 2024

Thank you so much for your glowing recommendation 🌟 We're happy to hear that A2X's automation has saved you heaps of time! Manuela is indeed an amazing team member - we love to hear that she was a great support! If you ever need further assistance, please don’t hesitate to reach out :-)