Reviews (346)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for automating and streamlining accounting processes, reducing manual data entry, and minimizing the need for additional bookkeeping. It integrates seamlessly with Shopify, Xero, and QuickBooks, handling multiple payment gateways and ensuring accurate financial data. The customer support is praised for being responsive and offering personalized help, including one-on-one sessions and detailed walkthroughs, enhancing user satisfaction and confidence.

November 30, 2024

Honestly it was so hard for us to change over to Shopify from an accounting perspective. We were very lucky to have the opportunity to install A2X and meet the lovely Nicole who has helped us navigate the set up. Now it actually takes me less time to use A2X than it did with our previous system. We are so grateful!

Zoë & Morgan Jewellery
New Zealand
3 months using the app
January 29, 2025

Agnes and Nora were extremely helpful and sorted my issue in no time. Great customer service.

EU ISOtunes
United Kingdom
About 1 year using the app
April 8, 2025

Awesome product don't know what I would do without it. And...the service through chat was amazing specifically had great experiences with Andrea & Kim! Highly recommended!!

boldouterwear
United States
4 days using the app
November 27, 2024

A2X has completely transformed the way I handle my e-commerce accounting. This app effortlessly pulls data from Shopify and Amazon, automatically categorizing and matching transactions to the correct Xero accounts. It's like having a dedicated accountant working 24/7.

New Forest Clothing
United Kingdom
Over 3 years using the app
November 12, 2024

We have been using A2X for a few years now. The data integration has been running smoothly however I did encounter an issue recently which Renee managed to sort out for me. Thanks so much for your quick and efficient customer service Renee.

WorkwearHub
Australia
Almost 4 years using the app
December 19, 2024

A2X has excellent customer support. Andrea helped guide me through the process of adding another account to my subscription. Thank you!

Pacific Paper Co.
Canada
Over 2 years using the app
March 21, 2025

I am a new user and stumbled on mapping accounts. Inadvertently deleted a payout transaction and with Andrea's help the problem was solved in less than 5 minutes!

Thank you for the quick response.

Karsmizki Locksmith LLC
United States
4 days using the app
October 25, 2024

We use this with Xero and some other sales channels to make sure data going into accounts is accurate. I’m not so involved with the details but the accounts are happy so overall happy with a product that does what it says on the tin. Support is also great when needed.

AniMac
United Kingdom
Over 2 years using the app
January 16, 2025

Very helpful advice and quick responses from Agnes of the A2X team regarding our set up of product type grouping. Thank you!

TIBET HOUSE US NYC
United States
2 months using the app
November 6, 2024

I have been using A2X for the past few years, I like that is an automatic solution to the annoying manual accounting of shopify transactions. Do be careful if you are loop - shopify; they don't necessarily speak the proper accounting language to each other which can cause differences in your accounting (specifically in pending payments) and how A2X records them; without an accountant/bookkeeper that understands the back end of Shopify/loop you're screwed. I will be honest I have been disappointed by MOST of A2X's support people - I have been trying to figure out my loop-shopify woes for a while, and most support people gave me run around, solutions that weren't the right solutions etc. FINALLY I got a rep that actually knew what she was talking about, she knew the shopify-loop woes and was finally able to help me properly work through them... So if it wasn't for Manuela Abrams, I likely would still be pulling my hair out with my 'outage' in pending payments. Also -- if you need help and you feel like the normal support people suck -- try to request Manuela Abrams - she knows her stuff (and her accounting principles!). So this review is more for Manuela 10/10 -- a2x pre-manuela 4/10 -- a2x after Manuela 8/10. Manuela deserves a raise and a promotion! (but please let her help me going forward lol).

Ponyback Inc.
Canada
Over 2 years using the app