Reviews (514)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and seamless integration, making it easy to set up retargeting campaigns and sync product catalogs. They appreciate the effective retargeting tools, responsive customer support, and detailed analytics for optimizing campaign performance. The competitive pricing, advanced targeting, and comprehensive features like automation and multi-channel marketing are also noted for enhancing customer acquisition and boosting sales.

November 16, 2020

Not a good app doesn't load and can't connect shopify account very bad. Would not recommend to anyone

Wigsdomehair
Netherlands
33 minutes using the app
AdRoll replied November 17, 2020

Hello there!

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

I understand that you are facing some trouble while accessing the AdRoll dashboard. I see that the link you have provided in an email sent to our support is the Plans page where you can choose different plans/subscriptions that will work best for you.

With that being said, please click on this link: https://app.adroll.com/home/campaigns/ad?advertisable=AQHLTZ663BC27CJARMHMG3 where you will be connected directly to the 'Campaigns' dash.

Our Platform Specialists emailed you about the same, can you please check your inbox? We'll be happy to assist further.

Feel free to email my team directly at customermarketing@adroll.com as well if you’re open to discussing more.

Cheers!
Ewa

May 21, 2018

Support is atrocious.
They want a CC without showing dynamic ad previews.
The customer support agent could not understand what was going on.

Jasonl4
Australia
24 minutes using the app
December 26, 2017

Dear AdRoll,

Based on these horrible reviews i'm removing the application. I was about to enter my credit card and give it a try for a month.

Mistyboutique Com
United States
16 minutes using the app
June 26, 2012

Easy to install, intuitive interface, great support with actual human beings who will talk with you over the phone if you need assistance. Great app :)

NewVoBeauty.com
May 30, 2014

Excellent App for retargetting.

Zasttra.com
South Africa
May 20, 2013

One of the best apps on here. I haven't use the re targeting I am getting a months worth of data before starting the adverts but everything was easy to install.

The Camping Outlet
United Kingdom
June 14, 2013

easy, and simply adds a script to our site. :)

Sodacase.com
United States
June 17, 2013

Adroll is great and accounts for a lot of the extra business we receive from return customers. This app is extremely easy to install and the adroll website is even more user friendly. You can build your own ads, monitor statistics and more. We highly recommend it.

ReSlat.com
United States
August 31, 2013

Simple to use, found it useful for a new site, already starting to get asked how much Im spending on advertising, when i n reality it's $0.
5 Stars

KenkoTea
Australia
November 7, 2014

Decent app for re-targeting users that have already been to your website.

Belong Designs
United States