Adwisely | Social & Google ads , 388 reviews
Excellent app and even excellent team! They brought in REAL sales for us during Christmas time and we plan on moving forward with them in the new year!
Oh, we're so happy to read your feedback, and happy to know you're staying with us 😍. Our team will do our best to achieve even higher results for your store 📈.
I used this app for the first time and it does what it promised. Saved me hours of work, can recommend 100%
Thank you so much for sharing! We will save even more hours of your time 😉
We used the facebook Retarget app and the results were good, we achieved 5.x ROAS, happy to extend this app for Google ads as well.
Thanks for your review! We’re so happy to hear the app is working well for you. We will be glad to assist you with Google Ads as well 🤗
Getting 4-5X ROAS! Love this product so far and cannot wait to see how well it continues to do in the future!
Thank you very much for sharing your experience with us 🤩. We are really happy that your interaction with our app is so positive 🎉.
I'm still in my trial period but already seeing a good increase in orders and more so a consistent flow coming through.
Thanks so much for your feedback, reviews like yours make our day 😍. We're glad you're getting a good increase in orders 🎉, and we do our best to keep it up.
The following up process is excellent. They will have a call with you and walk to through step by step to make sure you can make the most out of the app. I'm already 10 days in and see a 3.2 ROAS by converting 4 orders. Looking forward to great results down the road.
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.
Thank you for your feedback!
You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers.
We will work on:
- setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings.
- adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only.
- rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service)
RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales.
Please, check your inbox for the details on a special offer we’ve prepared for you.
Your feedback is highly appreciated as it helps us become better.
Lead Account Manager @ RetargetApp
We have been using this app for almosy a month and have seen great results so far! We would recommend it to other businesses!
We're pleased to hear that you enjoy using RetargetApp. Our team will keep making the app better for you, stay tuned 😉
They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was:
- an average ROAS of 2.39x after an ad spend of $1397 in about 45 days.
-in the same time period my google ads (managing myself) was achieving 4.39x
- after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.
Thanks for your feedback.
I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021.
Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time!
Head of Customer Experience
Will see in the next few months how it's going. For now I think, the number of purchase is a little bit incorrect.
Thank you so much for your kind words 😍. We really appreciate you taking the time out to share your experience with us. Feel free to contact our Support Team to clarify the number of purchases you see on the dashboard or any other questions you have. We will be glad to assist 💚