Reviews (173)

Overall rating
4.4
Counts per rating level
  • 84% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report significant sales and ROI improvements, with some achieving up to 14x returns on ad spend. The app is praised for its ease of use, automation, and quick setup, allowing merchants to create retargeting campaigns without technical expertise. Features like dynamic retargeting ads and AI-driven campaigns for Facebook and Google Ads are effective. Customer support is highly responsive and helpful in optimizing campaigns.

May 8, 2025

We’ve been working with Adwisely for a little over a month, and although it’s still early, the experience so far has been very positive. The onboarding was smooth, and the team has shown great dedication and care from the start.

A special thanks to Yaro and Valerie for their personal attention and professional support. They’ve been responsive, thoughtful, and really invested in helping us move in the right direction. We're optimistic about what's ahead and happy with how things have started.

Shukha Online Store
Israel
About 1 month using the app
Ad Intelligence INC (Adwisely) replied May 10, 2025

Thank you for the kind words! We’re glad to hear that your experience has started on a positive note. Our team is committed to supporting your ongoing success, and we’ll make sure Yaro and Valerie know how much their efforts are appreciated. Looking forward to achieving great results together! 😊

July 29, 2021

This app has taken the guesswork out of retargeting. I get emails all the time asking how I do such a good job making my brand appear everywhere! Easy to install and personal service.

Eco Living Club
Canada
About 5 years using the app
Ad Intelligence INC (Adwisely) replied July 30, 2021

Thanks for rating our app with 5 stars. We are glad to see you enjoyed using it.

September 22, 2023

Great results
Amazing support
Easy to use

209 Lebanese Wine
Lebanon
Over 4 years using the app
Edited September 24, 2021

Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.

Les Petits Imprimés
Estonia
Almost 4 years using the app
Ad Intelligence INC (Adwisely) replied October 1, 2021

Thank you for your feedback!

You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers.

We will work on:
- setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings.
- adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only.
- rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service)

RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales.

Please, check your inbox for the details on a special offer we’ve prepared for you.

Your feedback is highly appreciated as it helps us become better.

Best regards,
Alina Andros
Lead Account Manager @ RetargetApp

November 1, 2019

The app is working well so far. We are very pleased with the results so far! Keep up the great work guys!

Stag Design
United Kingdom
Almost 4 years using the app
Ad Intelligence INC (Adwisely) replied November 8, 2019

Thank you for sharing this! We are always happy to celebrate the achievements of our users! 😃

August 5, 2019

I used the old version of retarget app for a long time on our site. It worked smoothly and was well worth it. But the new version has been charging us more in ad spend and lowering our ROI dramatically. Facebook is now hitting the full budget each day where before changing it only needed a fraction of it to get results. I believe this is due to the campaigns all resetting which I was assured wouldn't happen. But all the historical data is gone and created new campaign in facebook. With any luck the facebook campaign will optimize over time and improve ROI but I was told that historical data wouldn't be lost which is very disappointing. The way the app is set up now anybody could just use facebook business manager directly and avoid paying a monthly fee to retargetapp. All they are doing now is just automating a retargeting campaign that anybody could set up in 10 minutes with a google search. I'd be surprised if you couldn't reach out to facebook support to set it up for you for free and save a monthly app fee. Ad spend all goes to facebook anyway.

Yoder Leather Company
United States
Over 3 years using the app
July 11, 2019

Very good results on RetargetApp, have been using this app quite a while now and it is proving profitable. Definitely getting return on spenditure

Dressesonline.ie | Ireland | Ci Ci Boutique
Ireland
Over 3 years using the app
Ad Intelligence INC (Adwisely) replied July 16, 2019

We're pleased to hear that you enjoy using RetargetApp. Our team will keep making the app better for you, stay tuned 😉

May 7, 2019

So far so good! The new app & layout make it much easier to execute. Best retargeting app out there.

DETROIT CLOTHING, RETAIL, SCREEN PRINTING & DESIGN
United States
Over 3 years using the app
Ad Intelligence INC (Adwisely) replied May 9, 2019

Thank you for sharing your experience with us. We are constantly trying to improve the service we deliver to our customers 😃

July 16, 2019

Great little app and easy to use! Definitely recommend to give it a try. We have good ROI for both our Retargeting and Prospecting ads. Also, customer support is really great and fast. Carina is always there with us and helping squeeze as much out of the ads as possible. Two thumbs up!

VISCATA
United States
Over 3 years using the app
May 25, 2019

Very good app, been using for 2 weeks now and already a lots of sales. Great customer service, and easy to contact.

Sherbrooke électroniques canin
Canada
About 3 years using the app
Ad Intelligence INC (Adwisely) replied May 28, 2019

Thank you for the kind words! We’re so happy you find our customer service useful 😊. We’d love to continue increasing your sales and providing exceptional service to awesome customers like you 💚