Reviews (408)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting ad performance and sales, noting significant ROAS improvements. It features a user-friendly interface, easy setup, and AI-driven campaigns, including effective retargeting. The app integrates well with Facebook, enhancing ad efforts, and is reliable with accurate tracking and quick results in campaign management. Customer support, particularly from individuals like Paul and Yaro, is highlighted for being responsive, knowledgeable, and personalized, contributing to increased traffic and sales conversions.

December 23, 2016

I was skeptical but I actually make 10$ for every dollar I invest! If you have enough traffic this app can really help.

Only drawback is I need a different app for Google remarketing, if that's ever solved I'll triple my budget.

Asaf Rauch, founder Baristaswag.com

Barista Swag
Israel
Over 5 years using the app
August 2, 2016

Great app to get back in front of people that have been to your site. It is just one of those set it and forget it things that keeps on working and bringing in the sales.

Happy Feet 3
United States
Over 5 years using the app
Edited June 17, 2017

The profit-to-spend ratio on my site www.superfanstyle.com is really high with this app. Use it in tandem with social media ads to get in front of your customers multiple times and recoup that abandoned cart or hook that on-the-fence customer.

Super Fan Shop
United States
About 5 years using the app
September 27, 2019

This is the best app we use, hands down. Great results, but it is more than that the team are INCREDIBLE. Huge thanks to Eugene & Daria.

www.twentyfirstcenturyherbs.com

Twenty First Century Herbs
United Kingdom
Almost 5 years using the app
Ad Intelligence INC (Adwisely) replied October 8, 2019

We are happy to see that you enjoy using RetargetApp 😊. Also, we’ve passed your kind words to Eugene & Daria 💚

Edited September 24, 2021

Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.

Les Petits Imprimés
Estonia
Over 4 years using the app
Ad Intelligence INC (Adwisely) replied October 1, 2021

Thank you for your feedback!

You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers.

We will work on:
- setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings.
- adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only.
- rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service)

RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales.

Please, check your inbox for the details on a special offer we’ve prepared for you.

Your feedback is highly appreciated as it helps us become better.

Best regards,
Alina Andros
Lead Account Manager @ RetargetApp

September 24, 2015

Really amazing app. Pavlo gives fast and competent customer service and advice. We just finished our first campaign spending $50 to make $653 in sales. That's 1206% return of advertising spent. We just launched our second campaign with double the advertising spent and are very excited about the potential of this app. Thanks Pavlo and Retargetapp!

Adelie 2
Denmark
Over 4 years using the app
September 22, 2023

Great results
Amazing support
Easy to use

209 Lebanese Wine
Lebanon
Over 4 years using the app
December 21, 2016

Awesome app. It works behind the scene and bring very powerfull results!!
Temo from www.boldtribe.com

Boldtribe Es
Mexico
Over 4 years using the app
February 24, 2021

This app was great until about a week ago. I thought it was awesome that they were adding Google shopping. I logged onto their webinar and decided to follow along and add our google account. This is when our sales plummeted to 0. We have been a week out with no helpful support from the ReTarget team. Beyond that, I logged in this morning thinking it had been fixed because we had 2 sales attributed to Retarget app, only to find out that my shopify only had 1 purchase. This app is horrible, support for whatever reason is now non existent, and the app straight up lies about its performance.

Lunautics
United States
Over 4 years using the app
Ad Intelligence INC (Adwisely) replied February 25, 2021

Hi There,

On behalf of RetargetApp team, I'd like to apologize for the inconvenience you have encountered.
Integration with Google is currently in beta testing, and we are facing certain technical problems we are already working on.
Anyway, thank you for your feedback, it definitely helps us improve our product!

Maksim
Customer Service Team Lead
RetargetApp

September 13, 2017

I definitely recommend getting this app, especially if you are new to Facebook Advertising and are unsure of how to run Retargeting Campaigns!

Ashleykaric
United States
About 4 years using the app