AfterSell Post Purchase Upsell

AfterSell Post Purchase Upsell

Reviews (995)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and sales through personalized upsell and cross-sell offers. It features customization options like automated emails, A/B testing, and seamless integration. The intuitive interface aids in tracking metrics and managing upsells. Exceptional customer support, noted for its responsiveness and helpful resources, further enhances its value, making it a key tool for e-commerce businesses aiming to maximize sales.

November 13, 2024

Really great support! Cool tool... takes me about few seconds to set it up correctly . Big thanks to John!

Deskyou
Germany
About 21 hours using the app
AfterSell by Rokt replied November 16, 2024

Awesome! John will be so excited to read this! 😁 We're super happy it was a quick and easy setup for you, please let us know if we can help with anything else :)

October 20, 2024

Easy to setup and great for adding incremental profit to your business!

Candy Claws
Australia
About 1 year using the app
AfterSell by Rokt replied October 23, 2024

Thanks for the honest review Candy Claws, we really appreciate it! 🤩 We also appreciate your loyalty too, you've been with us for a long time now!

Feel free to reach out at any time if you have any feedback or concerns.

- The AfterSell Team

October 31, 2024

An application that adds value and delivers excellent results: a great user experience and customer support! Absolutely worth it!

Mineral Tiles
United States
29 days using the app
December 6, 2024

Great app for increasing the AOV Value with fast and helpfull support!

HerAscend
Netherlands
About 2 months using the app
AfterSell by Rokt replied December 9, 2024

We're so grateful you love our fast and helpful support and how great the app is for increasing your AOV 🙏 Please let us know if there's anything we can do to further assist you!😄

November 22, 2024

Super fast support and an easy to use app!

Dosed
Australia
About 1 month using the app
AfterSell by Rokt replied December 1, 2024

We're so glad we were able to provide you fast support and you're finding the app easy to use! We're happy to help in any way we can, so please let us know if we can assist with anything else 😁

February 18, 2025

Great customer service! Jacinda was very quick to respond with a video of the exact steps I needed. Excited to see the results of my funnels!

Sense-ational You
United States
About 1 hour using the app
December 28, 2024

Patti was awesome! Very patient and helpful. I'm looking forward to seeing how Aftersell will increase my AOV!

Mustard London
United Kingdom
About 1 hour using the app
AfterSell by Rokt replied January 13, 2025

Patti is going to be so thrilled to see this review! We're so glad that she was patient and helpful and we look forward to seeing you grow! Please let us know how we can continue to assist you! 😁

October 24, 2024

AfterSell is super effective and easy to use. Additionally, Mark from support was very responsive and helpful while I had some specific questions and customizations with setup. Thank you Mark and team!

The Operator Collection
United States
10 days using the app
February 11, 2025

Very helpful! Thanks to Lilian

Aura Rotterdam™
Italy
4 days using the app
October 21, 2024

Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.

Artronauts
United Kingdom
5 months using the app
AfterSell by Rokt replied October 23, 2024

Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns!

In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased.
This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order.

To prevent this confusion, we recommend:
1. Changing the text in the offer to emphasize an additional product is being added
2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order")

If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order.

If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing Support@AfterSell.app

Thank you so much, hope you have a great week!