Reviews (4,776)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

June 29, 2017

Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!

Seven 50
United States
About 2 years using the app
December 19, 2016

I'm loving this app! I can very easily keep an eye on our trackings for our online orders. Simple as that! Highly recommend! One thing I was really surprised about was when adding in a new tracking, it auto detects the courier by the tracking number! Amazing!

Monsta Supps
Australia
About 2 years using the app
November 12, 2015

Nice application, I use it a few month already and didn't have any problems

Olgara Boutique
United States
About 2 years using the app
July 26, 2021

This app helps me a lot I love it, only one thing not loved the name "AliExpress Standard Shipping", It would be better to change it to something else like "Global Cainiao" Just like in other apps, Because customers don't want to see the AliExpress name

Reetly
Morocco
About 2 years using the app
Edited May 12, 2023

Ankit- was very helpful and the issue was resolved in a timely matter. It's great to have this type of support.

Stick2Hope
United States
About 2 years using the app
July 22, 2017

Really great app, helped me to create a way for my customers to track all their orders! Really works!!

Bohogomo
United States
About 2 years using the app
July 6, 2016

Great app, easy to use and set up and give my customers the info they are looking for before they even ask. Keep up the good work.

Wilson Street
United States
About 2 years using the app
March 29, 2017

Amazing app! Helps my customers to keep track of their orders! :)

Online Merch
Canada
About 2 years using the app
February 16, 2017

Awesome app. I ship over 95% of my orders internationally, and international shipping takes time. Aftership helps me stay in touch with my customers during the shipping. It also provides a platform where customers can easily track their package in English - especially helpful because my local shipping provider only offers a local language tracking page. That alone is worth the money.

It will send emails or even SMS to customers letting them know when their package is out for delivery or when there has been a failed delivery attempt. I can even customise these emails to let my customers know what they can do when there has been a failed delivery attempt.

I also chose to let Aftership email me when a package has been delivered. This is awesome because I can then follow up with clients to ask how they like their product. I'm actually trying to turn this into a post-purchase automation.

Gardensofthesun
Singapore
About 2 years using the app
April 6, 2023

Aseem Nawaz was very helpful and fixed our tracking URL for us quickly and efficiently! Thank you so much team!

DeLorean
United States
About 2 years using the app