Reviews (4,744)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.

October 18, 2021

Really good. A lot of options available, and a really profesionnal interface. Everything needed to build a trustfully brund

Sunreact
United Kingdom
Over 1 year using the app
February 27, 2023

He was very helpful. Did a great job explaining and was fast to respond. Great job aftership. Will be using more.

SimplicityRoom
Canada
Over 1 year using the app
May 22, 2017

If you want to save yourself a LOT of time and potential headaches with customer service then get this app NOW!

Setting up automatic shipping updates to be sent to your customers will literally save you hours and free you up to concentrate on growing your business.

Can't recommend this app enough!

Parkfield Supplies
United Kingdom
Over 1 year using the app
May 16, 2021

Amit, from customer service, was extremely helpful in resolving issues we were having. Everything was handled easily and quickly. He was a great help and we are eager to use this app in its full potential.

Reel Distractions
United States
Over 1 year using the app
Edited February 26, 2017

The branded tracking looks very good—far better than the cluttered one provided by our courier. Integration was a breeze and it was exactly what needed for improving our brand's image and user experience. Most importantly, it's a scalable solution so we are looking forward to have AfterShip grow alongside with us!

Picograph Yek
South Korea
Over 1 year using the app
May 20, 2017

Useful app. Especially when starting a new store as up to 100 trackings per month for free. Good stuff Aftership team.

Olive Leo
New Zealand
Over 1 year using the app
March 17, 2021

Awesome app, has come along way since I first used it. I would recommend to anyone w/ an ecommerce store!

Edica Naturals
Canada
Over 1 year using the app
Edited May 29, 2017

Has helped cut down enquiries about Tracking and makes our lives so much easier. An absolute must for any store.

Only annoying thing is the incessant request to review them on Shopify which still shows up after doing the review. Please fix that :)

Bikesmiles
New Zealand
Over 1 year using the app
Edited May 21, 2021

AfterShip chat support is the best I've seen. Anurag has helped me with multiple issues - his responses were quick and he was super friendly!

Pridealistic
United States
Over 1 year using the app
January 16, 2023

This app is very useful in keeping customers and myself updated on orders. Set up is easy and the customer service team is quick to assist if needed.

Annajevoli
United Kingdom
Over 1 year using the app