Reviews (4,775)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

July 6, 2017

With AfterShip, I'm easily able to have my customers directed to my custom order status page where the AfterShip software helps them get up-to-date tracking information on their shipments through my online store. This service has saved me countless hours of emailing back and forth with customers, and a lot of headache. Aftership is a great free tool for any young store! I highly recommend it!

Eatpraybhakti
United States
About 1 year using the app
April 24, 2022

I used this app to provide my customers an effective way to track their orders on my website. This app is really powerful and the support team is really amazing and will provide flawless support if you need it. Thanks

Ockart
France
About 1 year using the app
June 9, 2017

Aftership is making my life almost too easy! Hours spent answering the question "where is my package" have been completely eliminated by going Pro and making everything automated! I have regained 5 hours a day that I can now use to build new stores and scale up my current one! I will tell anyone who asks (and maybe some who don't) about Aftership and what it can do for them!!!

Vrgearshopping
United States
About 1 year using the app
Edited March 23, 2023

Amazing Customer service! They helped me with the installation process from scratch all the way to setting custom domains and resolved all my issues promptly. Very grateful, def one of the best shipping apps out there. Shoutout to Anmol for helping out!!

Partify
United States
About 1 year using the app
AfterShip replied September 14, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your opinion has been noted. We are dedicated to always giving the best service to you, our valued user.

I would like to inform you that after the account is deleted, all of the data was also erased, and since this process is irrevocable, we thought it would be best if the user did it themselves. As we had received multiple requests from your end to remove the account, we were able to do so.

To help you and address any issues you might have with AfterShip, our support team is available around-the-clock.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

August 4, 2017

Great work! This app is very useful. I recommend it. Thanks a lot.

Amboomarkt
Germany
About 1 year using the app
September 29, 2021

une application de suivi de colis très complète, je l'apprécie beaucoup! support client très réactif en cas de besoin

Skin Parad
France
About 1 year using the app
April 2, 2014

Great app!! saves me alot of headaches

JNSQBoston
United States
About 1 year using the app
November 8, 2023

I'm at the beginning of setting up the application. It's looking nice so far.

Fox Shop
Poland
12 months using the app
November 26, 2013

So good so convenient,helpful~

MOWTE
China
About 1 year using the app
May 4, 2021

Great service! super easy having all of my shipments in one location and being able to catch a package with a bad address before its returned. Customer service is also helpful.

CaribeHeart
United States
About 1 year using the app