Reviews (4,777)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

October 7, 2021

Helpful and easy to understand app with it being my first time using it. I also appreciate the helpful customer service.

Uplitshop
United States
8 months using the app
October 17, 2022

Super support client disponible via le chat. Même à 19 h, les équipes vous répondent. Un grand merci à ASEEM !

MB Géniale
Switzerland
8 months using the app
November 28, 2023

I am trying out this app for my store and had a question that was promptly answered they definitely have a great understanding of great customer service! Thank you for the help. Look forward to seeing what else your app can do to help out my business

Rapid Retail Online
United States
7 months using the app
January 19, 2017

I used the free version for about two weeks, but ultimately decided to spend the money. I have found my customers are so much happier knowing where their product is and getting the emails. I was able to customize the notifications emails a lot. Overall, it wasn't too hard to set up my own tracking page using the AfterShip instructions and this app is worth every penny. Thanks a lot. modernbigfoot.com

Modern Bigfoot
United States
8 months using the app
December 16, 2022

amazing app you can manage your shipments and they have a great customer service....thanks a lot for always help

KITCHENNOLOGY
United States
8 months using the app
May 23, 2017

Awesome app A+++++++++++++++++++++++++++

Soloticaeurope
Brazil
8 months using the app
April 11, 2017

Love this app. Couldn't be more user friendly. Customer service is excellent.

Plum Lake Boutique
United States
8 months using the app
February 20, 2017

AfterShip fills a necessary gap in our serving our customers. We are able to see when packages go missing or remain in-transit far too long - and then reach out to our customers to give them better updates. AfterShip helps us track packages beyond what Shopify and the order fulfillment software does. Thank you AfterShip!

Pincause
United States
8 months using the app
October 11, 2023

The customer service provided by this app is exceptional. I had some issues setting up my account, and the support team assisted me right away and solved my problem quickly. It really helps to have a responsive team like this when dealing with live order tracking.

Legacy Recovery
United States
7 months using the app
October 25, 2022

ce n'est pas pour la première fois que j'opte pour le service de AfterShip car je suis vraiment contant de leurs service en général et de support réactif

vasilises
Belgium
7 months using the app