Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
Refine
-
By rating
fast and easy to set up. friendly customer support available at any time for help. recommended application.
In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing:
- possibility to send beautiful branded email notifications....just plain text possible at the moment.
- multi language support for email and text notifications based on destination country or shopify tag
- personalized sender name for text messages like shopify offers
- option to define the time when AfterShip updates tracking information. All clients are in different time zones. It would be great to update tracking on personalized requests. I.e 7 am in the morning and 7pm at night...it would be more precise and useful for my clients. Sometimes they get out of delivery notifications at 2pm which is really late.
Just my thoughts to make it the best tool in world.
Very useful app. Will recommend to everyone.
This app is easy to set up and understand, customer service is highly responsive, polite, and helpful. I will recommend this app to anyone asking me about using AfterShip for their business.
Merci et grand merci pour votre aide Manish et Varun. Vous avez un support hors norme avec des agents serviables et en or. le support fait tout ce qu'il faut pour vous aider et tout vous expliquer. je découvre l'application qui me parait géniale et j'ai appris énormément sur le potentiel de cette application. SAV rapide et efficace
Great App and works a treat i would 100% recommend to any shopify store owner!
Fantastic customer service today from Garvita Kant. Garvita went through a demo of the AfterShip platform and was very patient with me, when I asked to go over things multiple times. Thank you for your service!
Cant add money to the account no matter what I choose to do it with.
AfterShip is great to track all my orders so i don't need to check every single tracking # separately on Shopify!
The app is great for customers to easily track their orders. easy to use and the support is very helpful.