Reviews (4,605)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust tracking capabilities and seamless integration with Shopify. They appreciate its real-time tracking, instant notifications, and user-friendly interface. The app is praised for its affordability, customization options, and valuable insights from its analytics dashboard. The customer support team is frequently mentioned for their responsiveness and expertise. It's considered a game changer for e-commerce businesses, enhancing both operations and customer experience.

Edited March 23, 2021

We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.

Cloud 9 Expressions
United States
Almost 4 years using the app
February 23, 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Welder Nation
Canada
Almost 4 years using the app
AfterShip & Automizely replied February 23, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 16, 2021

Been struggling a lot with the app but the customer support on this app is very accomodating and fast. Thanks!

Jouer Clothing Centre
Philippines
3 months using the app
July 7, 2021

Customer service was excellent! Very quick and responsive. All my queries was handled very quickly.

sweetbabytiger
United States
3 months using the app
June 25, 2017

Exactly what I needed for my store. Simple to use and customers didn't need to worry about their package arriving late. Would recommend it to a friend!

Squareframe
United States
3 months using the app
February 15, 2023

Animesh is great! We are already seeing the benefits of this great app. Cant wait to keep working with aftership.

Thrashin Supply
United States
3 months using the app
June 6, 2017

Great app, thank you very much!

Stags And Owls
Australia
3 months using the app
March 3, 2023

Fast support!! Thay have the fastest support with a chat and easy to cmmunicate!! Higly recommended!!

Sakura Zakari
Japan
3 months using the app
January 9, 2022

Great experience, Ankush helped within a few seconds to solve the issue. I send a message and got a reply right away. On top of it, he helped quickly and the way he was chatting was great. Great job guys.

Firewatchshop
Canada
3 months using the app
March 21, 2023

It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.

The Keratin Store
United States
Over 6 years using the app
AfterShip & Automizely replied March 21, 2023

Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip