Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

March 25, 2019

This app was quite easy to install and it will take care of my costumers in the after purchase process.

My Gym Bag Store
Denmark
About 2 years using the app
April 23, 2017

Aftership is simply a must app. Don t start your shipping without installing the basic plan of up to 100 shipments a month for free. Their tracking is accurate and their interface is simple. What I like the most is their tracking page where our customer can use their tracking code and check their packages status. In case I get a customer enquiry I can just check the status on my phone and reply instantly. And their customer service is also very good. Lookig forward to more collaboration amd updates!

Happytoddlers
Norway
About 1 month using the app
February 25, 2016

Great app..worked well for me ;used for Indian domestic couriers -current 3 hours auto sync should have been for 1 hour.

Rangdukaan
United States
About 2 years using the app
October 8, 2023

Everything is allright........ its an amaziong app, and the intergration is flawless!

Lumilora
Austria
About 1 month using the app
Edited July 18, 2019

This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers.
When we needed support... all we got was a false hope promise that they were look into the problem.
We have waited over a month and have decided to move on to a more reliable app.

UPDATE
I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue.
While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue.
We are back on track thanks to the Aftership support team.

Sacred Pet Boutique
Australia
About 2 years using the app
Edited August 12, 2020

Just got it, looks okei. Had to "fix" little on the page first time i got in (pop-up from maker) so i did not need to start 14 day trail. But this is not so good i think. You should let people choose or have to upgrade after x trackings and so. Me that just started might not get all up in 14 days so i dont know what i need and not. but apart from that , looks good. And also do not "force" to review as this is doing now. take "away" or change that little and you will have more stars without asking/forcing me ;)

Dxaro
Norway
About 3 years using the app
February 27, 2017

Very good app keep up updating it

Jolly Shirts
Sweden
About 1 month using the app
November 5, 2013

Have loved it thus-far. Increased communication with customers is never a bad thing!

Urban Arrow Co.
United States
About 1 month using the app
June 14, 2017

Brilliant App. There are many 'must have' apps out there, most of them I've tried and struggled to see what the hype was about. This is an exception, it's definitely a must have. www.fidgetspinnersonline.co.nz

Fidget Spinners Nz Online
New Zealand
About 1 month using the app
June 25, 2017

Great app. Love it that I can intergrate aftership inside my website. Customer get to track their items directly from my store.

Flairywhimsy
Philippines
About 1 month using the app