Reviews (4,762)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

March 5, 2023

Animesh was very helpful and very professional. He was able to resolve the issue that I had. I would highly recommend the service.

Serenity Hair Boutique
United Kingdom
23 days using the app
March 23, 2021

The functions of these products are very perfect, instead of manual labor, to increase customer trust

TAANAA JEWELRY
Hong Kong SAR
23 days using the app
January 30, 2016

really liked the app.!

Would recommend it to everyone

Wintage Garments
India
23 days using the app
October 27, 2014

excelente app muy buena barata y facil de usar...

soluciones tecnologicas de juarez
Mexico
23 days using the app
March 9, 2022

très bonne application pour informer vos clients des étapes de livraisons, je recommande sans problèmes

Japanstreet
France
23 days using the app
Edited July 31, 2017

this app is great. its easy to use and i couldn't be happier with it and the support team is great.

Sleekfashion
Canada
23 days using the app
Edited May 20, 2020

they charge according to a plan that appears nowhere in the description or on their site?
Update: Problem was solved in the end with an upgrade to a paid plan.
SSL on custom domain tracking page costs 10$/month.
I still don't like the filters options on orders tracking page .
I did not try the alternatives apps but improvements could be made.

carolay.co
Romania
Almost 2 years using the app
AfterShip replied May 21, 2020

Thanks for the review, we want to understand this feedback better.
Could you please reply back on the email, so we can schedule a meeting?

Edited October 1, 2021

I am still trying out this app but so far it's working very well. Customers are receiving notices and I am receiving updates about my shipments. Customer support has been very good.

Like This Way
United States
23 days using the app
AfterShip replied September 15, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team AfterShip

May 23, 2017

This is an awesome app! I was a bit skeptic at first but when I actually saw how well this integrated with shopify, I was simply amazed! My customers are happy, I am happy, everyone is happy! I would definitely recommend this.

Her Style Express
Jamaica
23 days using the app
March 5, 2017

AfterShip is a Must-Have App as a Shopify dropshipper! Wouldn't want to miss it!

Miaumiaulab Shop
Sweden
23 days using the app