Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

August 30, 2023

La verdad la atencion al cliente es muy buena, estan activos 24/7 la app no la he usado mucho pero su modalidad es genial

Style99
Mexico
10 days using the app
February 8, 2014

This app has it all and keeps me and my customers informed the whole way through the shipping process! love it.

Re$ale+ Boutique
United States
10 days using the app
August 26, 2015

Awesome !! it's the perfect best app to keep customers informed about where their shipments are

Norvine2
Germany
10 days using the app
September 18, 2020

Great app for great price. I highly recommend this app as a starter. First time using it an will let you guys know how it works out.

Elite City Boutique
United States
6 months using the app
October 15, 2013

Must download this app if you do any sort of shipping/customer service! Great app

WKNDR
United States
10 days using the app
May 5, 2020

BEWARE!! SAVE YOURSELF THE HASSLE AND DO NOT NEVER INSTALL THIS!!

This is a scam and a fraud!!! All I did was sign up for a "free" plan which I never even got to using. Out of no where $1000 freaking dollars got charged to my card. If this is not hideous and crooked I don't know what else is. Shopify needs to take down this app ASAP. I'm waiting to get refunded and already opened a chargeback dispute with PayPal and VISA credit card. No wonder India is the scam capital of the world!! The developers ought to be ashamed of themselves. Bloody baiters.

Unavo Place
Canada
8 months using the app
October 27, 2023

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

The Nichole Collection
United States
8 months using the app
AfterShip replied October 28, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the pricing of the app.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

July 30, 2017

Easy to install. Just started to using it . Will leave a comment again with 5 star rating once that my test shipping sent me a notification

Egearsltd
New Zealand
6 months using the app
June 14, 2020

Had some issues with ap but solved after I contacted customer support. They do resolve your issues just be patient and considerate! I give it four stars because I think they should be a bit more transparent about their plans and the cost. My advice would be to make sure your plan matches your order volume! other than that good ap all around.

Comfy Era
United States
6 months using the app
July 21, 2014

Just downloaded this but has been nice and very user-friendly to set up and understand.

SnuggaRat
South Africa
10 days using the app