Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

July 28, 2017

We were looking for a solution that would allow us to bulk upload tracking numbers from our order platform. Aftership was just that solution. Our next step will be to update the website to our custom url, and so far we're pretty happy to be able to send tracking emails from our company email address using AfterShip's SMTP relays. Not to mention the delivery data Aftership provides to us internally is extremely useful. The panel lets you track all shipments according to the stages they are in, especially useful for missed deliveries. Great job Aftership team, and by the way the support was awesome too. 5 stars.

Smove Stabilizers
United States
11 days using the app
May 13, 2017

This app is phenomenal! It's a must have !

Babiesneedsareus
United States
10 days using the app
March 8, 2022

Essential thing to have in a high-quality store. Easy setup and personalization.
The Support is very fast responding and nice.
Thank you

Trendo
Germany
10 days using the app
January 8, 2024

I am having a great and easy time navigating the useful tools on this website.

Dreaming Jaxana
United States
10 days using the app
Edited December 26, 2018

AfterShip is an excellent solution for tracking shipments! Only minor issue is that there are no SSL certificates on custom domains. That said, the customer support is very responsive.

Heart N' Soul Home
Australia
7 months using the app
July 2, 2017

Amazing company! Super easy to use, and great customer service. 2 thumbs up!

Lastset
United States
10 days using the app
April 24, 2023

Eine tolle App, man kann die Kunden sehr schnell automatisch von dem Status der Sendungen benachrichtigen . Leider keine automatische Erkennung von Parcelone und GLS Sendungsnummer, aber manuell kann man sie updaten. Schnelle Supportreaktion, das freut wirklich

diveevo.de
Germany
7 months using the app
AfterShip replied April 24, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are reaching out for these shipments and we will fix this.

It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

May 3, 2021

super recommend !
super useful and the costumers Service is responsive, quick, and professional! dont think twice!

WestStorm
Israel
10 days using the app
January 22, 2016

great and very useful app, definitely a must have

Neodens2
Croatia
10 days using the app
September 25, 2019

Good app. Only problem I have is it takes time to load the script for the track order button to appear in my track order page.

Trend Beyond
United States
6 months using the app