AfterShip Order Tracking & SMS

Order Lookup, Track Order Status, Tracking Page, Insurance

Shopify app insights
  • Popular with businesses in the United States

Free plan available. 7-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars

Filter and sort reviews

381 - 390 of 3514 reviews

mammaly

Location Germany
Time spent using app 11 months

Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))

Developer reply

December 9, 2021

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders.

It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team AfterShip

La Bijouterie De Cécile

Location France
Time spent using app 28 days

L'application de suivi numéro 1 pour moi en ce moment ! Merci d'avoir pris le temps de m'éclouter pour enlever le "powered by aftership" !

Super Kitty Cats

Location Singapore
Time spent using app 24 days

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

Developer reply

December 7, 2021

We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met.

We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We regret the inconvenience caused to you.

Regards,
Shahvaz
Team AfterShip

The Quality Store

Location Netherlands
Time spent using app 7 days

Top app! Clear instruction, good customer service and a lot of useful features to support any track-and-trace need f your orders. Would recommend!

Dressbarn

Location United States
Time spent using app Over 1 year

I chatted with Harshvardhan in AS support today needing assistance with the review option in the tracking page. He was extremely helpful, quick to determine my needs and provide the guidance necessary to resolve my issue.

Speedmerchant65 / Fireside Books

Location United States
Time spent using app 29 days

It is rare that I need to go to support, so when I do I really need help. Aftership came to the rescue quickly and resolved the question I had within minutes. Aftership has been consistently had the support one dreams about. I'm sold. Strongly suggest their product family.
Gary Y.

Vallysa Traceur GPS chien chat

Location France
Time spent using app About 2 hours

Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..

Developer reply

December 7, 2021

Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.

Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:

support@aftership.com

Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles

Cordialement,
Rupam
Équipe AfterShip

gimbology

Location United Kingdom
Time spent using app 9 days

This app is great to use and the support is fantastic. There is a free plan for when you are starting off for any beginner and paid plans that allow a scaled business to have effective tracking for all orders.

Geek Gym

Location Netherlands
Time spent using app 2 months

Super easy and fast to use, super-fast help and very friendly Customer support, 10/10 for the services.

Bellie Bee Baby

Location Australia
Time spent using app 2 months

Helped me remove the "Powered by AfterShip" almost instantly. Great assistance, great app! Thanks for the help!