Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior customization, real-time tracking, and robust analytics. It integrates well with various platforms and handles orders outside Shopify. The intuitive interface simplifies shipment management and reduces customer inquiries. The app's branded tracking page enhances customer trust. Support is praised for quick and clear responses. It's described as a game-changer in e-commerce, particularly for tracking shipments from various couriers and providing proactive delivery updates. It's also appreciated for reducing missed deliveries and returned shipments.

November 10, 2021

Great customer service and quick responses. Looking forward to expanding using Aftership. Will update my review if anything changes but wonderful so far!

Trust N Surrender
United States
About 2 hours using the app
Edited March 24, 2021

Very Intuitive. (depending on the user) Every time i ran into a question, an answer or a link to the answer was provided on the page. The pricing is the only thing keep this app from being a 4 star app.

SurTin Survival
United States
About 2 hours using the app
AfterShip & Automizely replied March 24, 2021

Thank you for sharing your feedback.

We apologize for the inconvenience caused. We have sent you an email to discuss this further.

AfterShip Team

October 31, 2021

great support from Varun, Great app and integrates will with everything. Use on my phone too for easy order tracking.

Euro Style Tuning
About 2 hours using the app
November 23, 2018


This app does not work. Simple as that. The emails that it sends to your customer look like they were written by a three year old, and the links that it includes in the body of the email have a typo that sends your customer to a 404 page. Same issue with the tracking links that it posts to your customer's order information on your store. The setup videos are for an earlier version of the app, and are no help to setup the complicated code revisions that are required to get even the smallest amount of functionality out of this app. I wrestled with the code of this app for almost an hour before I realized that even if I were able to modify it enough to make it work even a little bit, it would never provide the full functionality that it promised. I promptly uninstalled it and politely requested a refund for my subscription that they force you to pay if you want to get "full functionality" out of the app. The free trial version is extremely limited it what it can do, and even the few options that it provides are only semi-funtional. My refund request was denied. Their reasoning for not refunding a full month subscription that was used for less than an hour and did nothing more than send several unprofessional and useless emails to each of my customers over the last 3 days was: "Our system does not allow us to refund for the plan you have already choose because it is now a subscription plan." So download this app with caution.

There any many other apps out there with better tracking, and much lower monthly costs.

Stay away from this one, it's a complete waste of money

Got It Here
United States
About 2 hours using the app
January 17, 2022

Solved the problem within few minutes .Great experience. Saves lots of time . Very quick and Great cutsomer support.

About 2 hours using the app
December 22, 2021

The support is great and the app is easy to use. Makes tracking orders for customers easier and makes my life as a developer easier.

United States
About 2 hours using the app
September 26, 2021

Just installed the app and had some difficulty to set up. Contacted their online support and got a prompt response. Would use this app now and hope it works well for our store. Great Customer Support.

KheenKhaab®-Designer Studio
About 2 hours using the app
May 28, 2017

Best deliery tracking app in the world

Hong Kong SAR
About 2 hours using the app
April 28, 2022

niraj was really nice and helped explain to me how this all worked! I really appreciate his help, and I'll definitely be using this app to make shipping easier.

United States
About 2 hours using the app
Edited October 24, 2021

Application recommandée par mon formateur de YOMI, je suis servie par NEHA de AfterShip. Application très pratique et complète pour le suivi de commande. Vous n'allez pas regretter, essayez-la

About 1 hour using the app