Reviews (4,778)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and real-time tracking capabilities, enhancing both merchant and customer experiences with up-to-date order status. They value the customizable tracking options for website integration and the intuitive dashboard that streamlines shipment management. The free plan is beneficial for small businesses, and the responsive customer support team is praised for their quick and effective assistance.

Edited May 19, 2020

THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

uniquelebal
India
6 months using the app
AfterShip replied May 21, 2020

Thanks for the review, can you please respond to the email sent. We'll check and fix.

June 15, 2017

Very useful app, Now I have a real Return Center on my Store, Thank you

Alessandra Fashions
United States
6 days using the app
June 9, 2020

This is one of those times where you should disregard the rating and read the 1 star reviews, because like every other 1 star review on this app, I was also stung with deceptive a price plan and then continuous charges, even after uninstalling the app. I had to contact shopify to step in to stop the billing to my account. Find another app...trust me.

The Reading Nook
Australia
5 months using the app
October 9, 2021

Quick and accurate responses. They stay online with you to make sure everything has been addressed. Greatly appreciated.

KAL3 APPAREL
United States
6 days using the app
August 17, 2022

I use it and i am very happy with it and the support are also very good and nice. I can only recommend!

smplyshopping
Germany
6 days using the app
April 14, 2017

To be able to focus on product quality and service, we needed to take care of some basic customer needs. This included shipping tracking, and is exactly what AfterShip enabled us to do. AfterShip is a great product for any company wanting to send their customers immediate and prompt tracking notifications, and has heen beneficial to www.luxonoapparel.com.

Luxono Apparel
Canada
4 months using the app
April 15, 2014

I still in testing, but integration was super easy... nice start.

cheesestudio
Portugal
6 months using the app
August 24, 2021

Very attentive customer support team to help with the setup process and a good addition to have to your store. Great to help me grow the reassurance side of my business (leplaya.co.uk)

Le Playa
United Kingdom
6 days using the app
June 29, 2020

I can see how the app could be useful. But it isn't returning delivery dates for NZ Post - so is effectively only telling me half the information it could be.

J-Lube NZ
New Zealand
5 months using the app
July 4, 2017

Easily set up and automate the whole shipment tracking and return order process. It already eliminate 75% of the order processing workload but if it can also provide the auto shipping rate calculate that would be the best of both worlds!

Khimyan Curry
Malaysia
4 months using the app