Reviews (4,751)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.

March 26, 2020

Very nice and helpful app. But doesn't show clearly if any added fees will apply in the future. But for now, I am satisfied

KnotFree
Denmark
4 months using the app
September 16, 2021

It seems good but I need more time to explore it and use it. I just recently signed up and I'm still trying to figure it all out.

Acespadegeneral
United States
4 months using the app
AfterShip replied September 16, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 19, 2017

The code isn't showing properly on my site.

Let The Adventure Begin
New Zealand
6 months using the app
April 25, 2023

I am still in my free 7-day trial, but it seems like this app has a lot to offer! I am excited to learn more about all the features. I had trouble verifying my email, but Animesh Kumar from the Help Support team was super helpful and was able to get me up and running.

somewear in between
United States
6 days using the app
December 19, 2014

Very useful and well made app. I love the look ! The stats and the order search are a little buggy, but the tracking works perfectly and the button installation to the store was very smooth thanks to the tutorial.

Kurafuchi
France
6 days using the app
July 30, 2017

so far so good, simple and useful... but about the email notifications sent to customers, im not sure where/how to check and if it actually went through

The Shopasaurus
Malaysia
4 months using the app
September 20, 2021

very easy to use so far, it guides you on how to connect your Shopify store to here. set up was easy I hope the rest is as good.

Adornment Meraki
Canada
4 months using the app
AfterShip replied September 20, 2021

Thank you for your review. It is our constant endeavor to delight our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

May 26, 2022

Still setting up but support has been extremely responsive. The carrier integrations and overall functionality look great.

North Country Fire
United States
6 days using the app
November 7, 2021

Realy nice, best support! Thank you very much for the good support. I am very happy with the app, easy to use.

visiblebracelet
Germany
6 days using the app
December 20, 2021

l'équipe aftership réponde assez vite et sont efficace, cela fait peut de temps que j'ai cette application, je ferais un retour plus détaillé plus tard

Faministe
France
4 months using the app
AfterShip replied December 20, 2021

Merci pour vos précieux commentaires. Nous sommes heureux de savoir que le support client AfterShip est efficace et rapide à répondre.

Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.

Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7j/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:

support@aftership.com

Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles

Cordialement,
Rupam
Équipe AfterShip