Reviews (4,751)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.

May 18, 2021

I really like this app. Beginner friendly, and customer support fast & accurate always. If you're starting this is a great app to start for free!

Omoni Designs
United States
6 days using the app
May 20, 2021

Very helpful and quick to reply! I sincerely appreciate the help I received from the customer support team.

The Hidden Peach Co.
United States
6 days using the app
July 1, 2021

I changed over from using starshipit, to a combination of READY TO SHIP, and Aftership to hande my shipping integrations with Australia Post eParcel and the notifications to my customers once an order has been shipped. Once installing Aftership, over several hours I dealt with Amish from their customer support, who helped me completely integrated and highly customise Aftership within my shopify store. Every single issue I was faced with, Amish quickly sorted it out for me.
I am very very happy with this APP, and it is cheaper than Starshipit! Thank you!

Avelina De Moray
Australia
6 days using the app
March 14, 2023

Good Customer service and very quick reply. It solves the majority of the tracking problem. We will definitely review for more vendors.

EmerDepot
Canada
6 days using the app
September 29, 2021

It's good but a little expensive it has has good notifications. Would use it over other apps. Not too bad...

Silly Doggo
United States
4 months using the app
AfterShip replied September 29, 2021

Thanks for sharing your valuable feedback.

Glad that you liked our app. We are open to your suggestions. You have a variety of plans to choose from. If you still want to discuss it, we are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com. We would love to see your experience transform into a 5-star rating worth.

Regards,
Nitish Kumar
Team AfterShip

October 7, 2023

Óptimo app, recomendo bastante

BabyDona
Mozambique
4 months using the app
AfterShip replied October 8, 2023

Obrigado pelo seu valioso feedback. Temos o prazer de saber que você está satisfeito com nossos serviços.

Estamos abertos a sugestões se você tiver alguma. É sempre bom entender as necessidades de nossos usuários para que possamos atender às suas expectativas e oferecer uma experiência envolvente.

Se precisar de ajuda com o aplicativo, não hesite em nos contatar através da opção de chat ao vivo disponível em sua conta ou envie um e-mail para support@aftership.com

Faremos o possível para garantir que sua experiência conosco valha uma classificação de 5 estrelas.

Cumprimentos,
Equipe Pós-Envio

May 5, 2017

Nothing more frustrating than being lost in the shuffle when it comes to knowing where your package is. AfterShip prevents that from happening. I post the code on my site and my customers can keep track of their packages or they can download app to their phones. One thing less to worry about now. Thanks AfterShip!

Spinners Corner
United States
4 months using the app
Edited July 29, 2021

This application is very intuitive and the customer service very very available. Amish was very kind and helpful. My tracking page is much more professional.

Bizvadi™
France
4 months using the app
AfterShip replied July 29, 2021

Thank you for your valuable feedback.

We are pleased to know about your experience with our app and the support team. We will surely convey your kind words to "Amish".

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team AfterShip

November 7, 2013

Loving the app!!! one of those little tools that helps you big time
Well Done guys ... :)

Paul Lorenzo Ltd
United Kingdom
6 days using the app
May 8, 2020

Hell no fuck this app, their plans state 2000 trackings per month for $99 and then charged me $603 haha wtf bullshit ass app. I contacted them about that and never responded but when i contacted them about other stuff they replied super fast lol FUCK THIS APP bunch of scammy ass fucking stupid ass people.

Paw Huggies
United States
5 months using the app
AfterShip replied May 21, 2020

Thank you for the review, can you join on a screenshare call please. Details are mailed to you, please respond.