Reviews (4,778)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and real-time tracking capabilities, enhancing both merchant and customer experiences with up-to-date order status. They value the customizable tracking options for website integration and the intuitive dashboard that streamlines shipment management. The free plan is beneficial for small businesses, and the responsive customer support team is praised for their quick and effective assistance.
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mega es funktiioneit gut anfangs etwas schwer bis alles klappt aber wenn man alles eingerichtet hat geht es auf Autofunktion
Just started using this app for my order tracking page...easy to navigate and use. Still alot more to be explored
Great way to keep track of shipping!
This is one app i was told is a must to download once i opened by shopify store. I have a drop shipping store and i know they said not all purchases are trackable. With this app it gives my customers and insight view of where their package is. I love that. It gives my customers a peace of mind and it helps me from not having to answer a million emails about where they're package is
it's better to use with easy and fast support really nice for all to want the quick services and assistances
We are glad to know that you are happy with the app and customer service is also quick.
It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@aftership.com.
We will do our best to make sure your experience with us is worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Awesome app and great help for our domestic shipments! Easy to use and integrates beautifully with major forwarders. I would give 5 stars if it would support forwarder which we use for international shipments.
AfterShip is doing an amazing job, but I can't upgrade my plan because I don't make any sales yet. when I make sale i'll come back to upgrade my plan.
Just downloaded it and still testing it. The shipment order is pretty hard to synchronize with shopify thou.
Just trying it out. Let's see how it turns out and if it does what it says it does.
We decided to try and use Aftership but we changed our mind as it is very expensive, but after we removed it, all of the tracking URL on our store were messed up and were changed to an Aftership link that we never wanted to use and now we are no longer able to change it back to what it was and have to manually change every fulfilled order. We sent an email to them but never received a response. I do not recommend this App to any store. EDIT 1: AfterShip connected with us and saw the issue, and they promised to help. EDIT 2: We haven't received a response for over 2 weeks. We also discovered that using other tracking apps is not working because of the way After Ship ruined and messed all fulfillments on our store. This is extremely inconvenient and messed up a lot of our data report.
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards
Riyaz
Team AfterShip