Reviews (4,762)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.
Refine
-
By rating
AfterShip is doing an amazing job, but I can't upgrade my plan because I don't make any sales yet. when I make sale i'll come back to upgrade my plan.
Just downloaded it and still testing it. The shipment order is pretty hard to synchronize with shopify thou.
Just trying it out. Let's see how it turns out and if it does what it says it does.
Great tool and flawless integration!!
We decided to try and use Aftership but we changed our mind as it is very expensive, but after we removed it, all of the tracking URL on our store were messed up and were changed to an Aftership link that we never wanted to use and now we are no longer able to change it back to what it was and have to manually change every fulfilled order. We sent an email to them but never received a response. I do not recommend this App to any store. EDIT 1: AfterShip connected with us and saw the issue, and they promised to help. EDIT 2: We haven't received a response for over 2 weeks. We also discovered that using other tracking apps is not working because of the way After Ship ruined and messed all fulfillments on our store. This is extremely inconvenient and messed up a lot of our data report.
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards
Riyaz
Team AfterShip
Very good so far. This app is a great way to get more clients and get them to trust your website. Thanks.
I WANT TO USE THIS TO HELP CUSTOMERS TO TRACKING THEIR ORDER MORE CONVIENT ,HOPE IT IS USEFUL TO HELP MY STORE TO PROVE THE CUSTOMER'S CONMENTS ..............................................
remains to be seen. I still haven't managed to make the settings until the end, it takes time and it asks me to revive before. I can use certain options.
but it looks ok. remains to be seen
I would recommend to anybody that runs an eccomerce site.
I was stuck on how to enable Canada Post to my account and was quickly and effectively assisted by the support team on chat. Very happy with the service!!!